((OTRS)) Community Edition to Polar HelpDesk
migration service

Extremely easy , no special knowledge or coding required. A complete ((OTRS)) Community Edition to Polar HelpDesk data migration software.

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Trustworthy and Reputable
Your passwords along with records are safe with us and will be used for import only.
Fast and Easy
Help Desk Migration does not require any specific skills or knowledge to get started with the migration.
Complete & Precise
We've handled all significant peculiarities of different helpdesks to help you accurately and efficiently migrate massive volumes of data

Why you should use Help Desk Migration to switch from ((OTRS)) Community Edition to Polar HelpDesk

Castle gates

Strong safety of your records

The migration is done over a secure connection, and all your credentials will instantly be removed after you complete the data migration.

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Automatic data migration wizard

With Help Desk Migration it certainly is easy to transfer your customer support to a new helpdesk without involving the IT department

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Wizard window
Mapping fields window

Upper-level data mapping

Our system allows mapping standard and even custom fields , thus letting you ensure that the data end up in the right places in Polar HelpDesk.

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Sustained connectivity between object and people

When migrating your records from ((OTRS)) Community Edition to Polar HelpDesk we maintain all relations between tickets and their corresponding contacts, attachments, etc., therefore retaining the history info.

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Relations illustration

What you may migrate from ((OTRS)) Community Edition to Polar HelpDesk

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
96% of users recommend our service

High Performer, Best Support
and seven more badges
from G2 in 2020 Report

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In what way does data migration from ((OTRS)) Community Edition to Polar HelpDesk work

  • Get ready

    Sign-up and go to our migration tool.

  • Connect ((OTRS)) Community Edition

    Opt and connect your ((OTRS)) Community Edition service desk with HDM.

  • Grant the right to access your Polar HelpDesk account.

  • Explain your needs

    Let us know what elements of your migration you need to fine-tune

  • Have your preferences estimated

    We will research your application and get back to you with a cost and a scope of work.

  • Migrate from ((OTRS)) Community Edition to Polar HelpDesk everything

    Transfer all your customer support records in a single push.

Your data is in good hands

We take the privacy of your data seriously, so we use, as well as develop our own, best practices and methods to secure it.


Price estimation

Select your current Help Desk platform and the future one
Number of records in your current Help Desk
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Let's get connected
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
What kind of customization do you need?
Please describe your needs as detailed as possible

Thanks for your request!

We'll get back to you as soon as we have the estimate ready.

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Have any questions?

Hear from our happy clients

Migrate the records automatically

See on your own that switching from one help desk to another is easy even if you're not computer savvy.
Start an automated migration

Let a pro run your Polar HelpDesk import

Our team would be more than happy to run a customized migration if you have special requirements.
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