OTRS to Parature
Trouble-free , no special skill set or coding required. A complete OTRS to Parature data migration tool.
Secure and SafeYour passwords along with data are safe with us and will be used for import only.
Quick and UnderstandableHelp Desk Migration does not require any special experience or knowledge to get started with the migration.
Full & AccurateWe've considered all major peculiarities of different helpdesks to let you accurately and efficiently migrate massive volumes of information
Strong security of your dataThe migration is done over a protected connection, and all your credentials will immediately be deleted after you complete the data migration.
Automatic data migration wizardWith Help Desk Migration it is simple to migrate your support service to a new helpdesk without involving the IT department
Excellent data mappingOur system allows mapping standard and custom fields , thus letting you make sure that the data end up in the right destinations in Parature.
Maintained relation between object and peopleWhen migrating your records from OTRS to Parature we keep all relations between tickets and their respective contacts, attachments, etc., therefore retaining the history info.
What you may migrate from OTRS to Parature
Help Desk Objects
with replies, notes and attachments
Knowledge Base Objects
with images and attachments
Help Desk Migration receives
High Performer Badge by
review site G2 Crowd
In what way does data migration from OTRS to Parature work
Start by preparing Agent profiles and all necessary custom fields in the new help desk. Now, begin migrating your data from OTRS to Parature.
Fill out the form with requested credentials to permit our data migration tool to retrieve records from your current help desk.
Do the same action to connect our service with the new help desk and thus make it possible to import the information.
Choose the records you want to migrate and set the ticket fields mapping, so the records could be moved according to your preferences
Migrate small amount of data
Test out our Free Demo Migration to see how the data migrate. You will be able to view 20 tickets in the new help desk in a few minutes!
Migrate to Parature everything
Once everything's tested, determine a quiet time with the least load on the support department and start migrating from OTRS to Parature.
Your data is in good hands
Have any questions?
Hear from our happy customers
- Having a smooth transition from Oracle Cloud to Zendesk. Amazing support and technical advice. Delivery was made according to the original project schedule. No extra charges than what was quoted.Gauthier Escorbiac Supervisor of Customer Service at Thule Group
- The customer support team were kind, professional, and efficient throughout the entire process. We changed dates of our migration on them twice, and they rolled with the punches. Great customer service.Roller Luke Director of Operation at The Core Technology Group
- Did exactly what they advertised. They imported over 160,000 tickets for us from Desk.com to Zendesk. Quick support, good value and fairly priced.Jason Morehouse CEO, Co-founder at CHECKFRONT