((OTRS)) Community Edition to Paldesk
migration service

Trouble-free , no special know how or coding required. A complete ((OTRS)) Community Edition to Paldesk data migration software.

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The best ((OTRS)) Community Edition to Paldesk tool made for you

There’s no need to write a code, nor do you need a programming team. Just perform your platform to platform switch in a couple of easy steps.
Save on your time and money
Avoid the system analysis and code development processes. Simply pick the records you need to move and set off with the transition immediately.
Simple transition process
No tech expertise needed. Just choose what data will go to the target solution and see the magic happening.
Data structure maintenance
Move your help desk records in full to make certain that no ticket is missing essential customer support details.
Simple and easy process

You don’t have to bother about coding or constantly watch each record transferred.

Just link both platforms, choose what you need to migrate and let the Migration Wizard deal with the remainder.

Starting from the ticket requester to every comment author, all you records will keep their previous connections intact.

You don’t have to worry that a part of the records will be missing and service quality will decrease. Everything will be waiting for you where you left it.

Data safety is paramount

You data is everything which is why we developed a method that will keep your customer records safe and sound.

Neither sophisticated electronic attacks nor physical disasters will impact your records anyhow.

Data mapping

Pick records that will be migrated by using our pre-installed data viewer.

From contacts to tickets to help center articles, it will be possible to pick just about everything you might actually need.

Efficient out-of-the-box solution

In just a couple of buttons to press you will be able to choose what goes where, when it starts, and in what order.

Our developers considered customer experience as an essential factor and made sure that it will be possible to use the system to its fullest.

Great service first

Apart from providing great customer support services, we always want to improve our customer service.

As a team, we want you to experience best possible service, which is why we are continuously making great strides to improve the core experience.


Why you should use Help Desk Migration to migrate data from ((OTRS)) Community Edition to Paldesk

Castle gates

Strong privacy of your information

The migration is performed over a protected connection, and all your credentials will immediately be deleted after you complete the data migration.

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Automatic data migration wizard

With Help Desk Migration it is simple to migrate your customer service to a new helpdesk without involving the IT department

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Wizard window
Mapping fields window

Excellent data mapping

Our system allows mapping standard as well as custom fields , thus letting you ensure that the data end up being in the right destinations in Paldesk.

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Retained connectivity between object and people

When migrating your records from ((OTRS)) Community Edition to Paldesk we preserve all relations between tickets and their respective contacts, attachments, etc., therefore retaining the history info.

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Relations illustration

What you may migrate from ((OTRS)) Community Edition to Paldesk

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
96% of users love our service

We’re recognized for best support,
usability, and high ROI
in cloud migration.

In what way does data migration from ((OTRS)) Community Edition to Paldesk work

  • Get ready

    Register and go to our migration tool.

  • Choose and link your ((OTRS)) Community Edition support desk with HDM.

  • Connect Paldesk

    Give access to your Paldesk account.

  • Outline your needs

    Let us know exactly what components of your migration you want to modify

  • Have your requirements estimated

    We will research your case and send you with a cost and a scope of work.

  • Migrate from ((OTRS)) Community Edition to Paldesk everything

    Move all your customer support records in a single push.

Your data is in good hands

We take the safety of your data seriously, so we apply, as well as develop our own, best practices and methods to protect it.


Price estimation

Don't know how to estimate the cost of data migration?
Just check out this video for a detailed guide.

Select your current platform and the future one
Number of records in your current platform
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Let's get connected
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
What kind of customization do you need?
Please describe your needs as detailed as possible

Thanks for your request!

We'll get back to you as soon as we have the estimate ready.

Have any questions?

Hear from our happy buyers

Migrate the records all by yourself

See yourself that transferring from one help desk to another is easy even if you're not computer savvy.
Start an automated migration

Let an expert perform your Paldesk import

Our team would be more than happy to perform a personalized migration in case you have specific requirements.
Get a price estimation

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