((OTRS)) Community Edition to OneDesk
migration service

Smooth , no special skill set or coding required. A complete ((OTRS)) Community Edition to OneDesk data migration software.

More details

Your best tool for ((OTRS)) Community Edition to OneDesk data migration

No need to write a code, nor do you need a programmer. Just perform your platform to platform switch in a couple of simple steps.
Save on resources
Avoid the platform analysis and code development processes. Simply pick customer info you need to migrate and start the transition right away.
Easy transition process
No specific expertise needed. Just choose what data will go to the target solution and observe the miracle happening.
Record structure maintenance
Transfer your help desk info in full to ensure that no ticket is missing essential customer service information.
Easy procedure

You don’t have to bother about scripting or continuously watch each record transferred.

Just link both platforms, choose what you need to migrate and let the tool deal with the rest for you.

Starting from the ticket requester to every comment author, your entire database will keep their prior data structure untouched.

You don’t have to worry that a part of the data will be lost and service quality will decrease. Everything will be waiting for you where you left it.

Data safety is priority

Information is key which is why we created a tool that will keep your information safe and sound.

Neither sophisticated electronic attacks nor physical disasters will impact your records anyhow.

Data mapping

Choose records that will be migrated by using our built-in data viewer.

From contacts to tickets to knowledge base solutions, you will be able to select anything you might ever need.

Efficient out-of-the-box solution

In just a couple of buttons to press you will be able to pick the data arrangement, when it goes, and how.

Our developers took customer experience as an essential factor and ensured that you will be able to to take the full advantage of the tool easily.

Good service first

Outside of producing great customer service, we always strive to develop our customer service.

As a team, we want you to have the friendly and helpful service, which is why we are always making great strides to increase the core experience.


Reasons to use Help Desk Migration to migrate data from ((OTRS)) Community Edition to OneDesk

Castle gates

Strong safety of your records

The migration is conducted over a protected connection, and all your credentials will instantly be deleted after you complete the data migration.

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Intuitive data migration wizard

With Help Desk Migration it really is simple to transfer your support service to a new helpdesk without involving the IT department

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Wizard window
Mapping fields window

Exceptional data mapping

Our service allows mapping standard and even custom fields , thus letting you ensure that the data end up in the right places in OneDesk.

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Sustained connection between object and people

When migrating your data from ((OTRS)) Community Edition to OneDesk we maintain all relations between tickets and their respective contacts, attachments, etc., therefore retaining the history info.

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Relations illustration

What you may migrate from ((OTRS)) Community Edition to OneDesk

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
96% of users love our service

We’re recognized for best support,
usability, and high ROI
in cloud migration.

How does data migration from ((OTRS)) Community Edition to OneDesk work

  • Prepare

    Sign-up and go to our migration service.

  • Choose and connect your ((OTRS)) Community Edition service desk with HDM.

  • Grant the right to access your OneDesk account.

  • Express your requirements

    Let us know what elements of your migration you would like to adjust

  • Get your preferences estimated

    We shall investigate your application and send you with a cost and a scope of work.

  • Migrate from ((OTRS)) Community Edition to OneDesk everything

    Transfer all your customer service records in a single push.

Your data is in good hands

We take the protection of your data seriously, so we implement, as well as develop our own, best practices and strategies to protect it.


Price estimation

Don't know how to estimate the cost of data migration?
Just check out this video for a detailed guide.

Select your current platform and the future one
Number of records in your current platform
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Let's get connected
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
What kind of customization do you need?
Please describe your needs as detailed as possible

Thanks for your request!

We'll get back to you as soon as we have the estimate ready.

Have any questions?

Hear from our satisfied clients

Migrate the data automatically

See on your own that switching from one help desk to another is easy even if you're not computer savvy.
Start an automated migration

Let a specialist perform your OneDesk import

Our staff would be more than happy to perform a customized migration in case you have specific requirements.
Get a price estimation

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