((OTRS)) Community Edition to LiveHelpNow
migration service

Extremely easy , no special skill set or programming required. A complete ((OTRS)) Community Edition to LiveHelpNow data migration instrument.

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The best ((OTRS)) Community Edition to LiveHelpNow tool made for you

There’s no need to write a code, nor do you need a programmer. Just perform your platform to platform switch in a couple of simple steps.
Save on your time and money
Avoid complex data audit and script development processes. Simply decide on the records you need to migrate and set off with the transition right away.
Simple transition process
No tech expertise required. Just pick what data will go to the target platform and see the miracle happening.
Data structure maintenance
Move your help desk info in full to ensure that no ticket is missing critical customer service information.
Simple and easy process

No need to worry about coding or constantly watch each piece of info moved.

Just link both platforms, pick what you need to migrate and allow the system do the rest for you.

From sender information to phone number connection, all you records will keep their prior connections untouched.

You don’t have to worry that some records will be missing and service quality will decrease. Everything will arrive how you left it.

Security is paramount

You data is everything which is why we created a tool that will keep your customer records untouched.

Neither sophisticated electronic attacks nor physical disasters will touch your data anyhow.

You control the process

Take complete control of your information with our internal data mapper. Choose what goes where, set priorities, and even discard the stuff you don’t like, all within Migration Wizard.

Efficient out-of-the-box solution

In only a couple of buttons to press it will be possible to choose the data arrangement, when it starts, and how.

Our tech engineers took customer experience as a priority and made sure that it will be possible to use the system to its fullest.

Customer service first

Except providing great customer support services, we always want to improve our customer service.

As a company, we want you to experience best possible service, which is why we are constantly putting so much effort to improve the core experience.


Why you should use Help Desk Migration to migrate data from ((OTRS)) Community Edition to LiveHelpNow

Castle gates

Strong privacy of your records

The migration is carried out over a protected connection, and all your credentials will instantly be deleted after you complete the data migration.

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Automatic data migration wizard

With Help Desk Migration it certainly is simple to transfer your support service to a new helpdesk without involving the IT department

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Wizard window
Mapping fields window

Upper-level data mapping

Our system allows mapping standard and even custom fields , thus helping you to be sure that the data end up in the right places in LiveHelpNow.

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Retained connectivity between object and people

When migrating your records from ((OTRS)) Community Edition to LiveHelpNow we maintain all connections between tickets and their respective contacts, attachments, etc., therefore retaining the history info.

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Relations illustration

What you may migrate from ((OTRS)) Community Edition to LiveHelpNow

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
96% of users love our service

We’re recognized for best support,
usability, and high ROI
in cloud migration.

In what way does data migration from ((OTRS)) Community Edition to LiveHelpNow work

  • Get ready

    Sign-up and go to our migration wizard.

  • Opt and connect your ((OTRS)) Community Edition service desk with HDM.

  • Give the right to access your LiveHelpNow account.

  • Clarify your needs

    Let us understand precisely what aspects of your migration you wish to modify

  • Have your preferences estimated

    We shall research your case and send you with a total price and a scope of tasks.

  • Migrate from ((OTRS)) Community Edition to LiveHelpNow everything

    Migrate all your customer service records in a single push.

Your data is in good hands

We take the privacy of your data seriously, so we implement, as well as develop our own, best practices and approaches to protect it.


Price estimation

Don't know how to estimate the cost of data migration?
Just check out this video for a detailed guide.

Select your current platform and the future one
Number of records in your current platform
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Let's get connected
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
What kind of customization do you need?
Please describe your needs as detailed as possible

Thanks for your request!

We'll get back to you as soon as we have the estimate ready.

Have any questions?

Hear from our happy clients

Migrate the records automatically

See yourself that switching from one help desk to another is simple even if you're not computer savvy.
Start an automated migration

Let a pro perform your LiveHelpNow import

Our team would be more than happy to perform a customized migration in case you have special demands.
Get a price estimation

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