((OTRS)) Community Edition to Kustomer
migration service

Effortless , no special knowledge or coding required. A complete ((OTRS)) Community Edition to Kustomer data migration software.

More details

Your best tool for ((OTRS)) Community Edition to Kustomer data migration

No need to create a script, nor do you need a programmer. Just set up your platform to platform migration in a couple of simple steps.
Save on resources
Skip the platform analysis and code development processes. Just choose what data you need to migrate and set off with the transition immediately.
Easy migration
No specific knowledge or skill needed. Just choose what data will go to the new system and enjoy the miracle happening.
Record completion
Transfer your help desk info in full to ensure that no ticket has lost essential customer service details.
Effortless process

You don’t have to bother about coding or continuously control each piece of info moved.

Just link both platforms, pick what you need to take to a new database and allow the tool do the rest for you.

Intact connections

Starting from the ticket requester to every comment author, your entire database will keep their prior data structure untouched.

You don’t have to worry that a part of the data will be lost and service quality will degrade. Everything will arrive how you left it.

Data safety is priority

You data is key which is why we created a system that will keep your information intact.

Neither hackers will have access to your accounts nor physical disasters will touch your data anyhow.

You’re in charge

Manage your customer data with our internal data mapping solution. Choose what goes where, set priorities, and even ditch the stuff you need, all with our Migration Wizard.

Simple & effective

In just a few clicks it is possible to select what goes where, when it starts, and in what order.

Our tech engineers took user experience as an essential factor and ensured that it will be possible to to take the full advantage of the tool easily.

Customer service first

Except producing great customer support services, we always aim to improve our customer service.

As a team, we want you to have the friendly and helpful service, which is why we are always putting so much effort to increase the core experience.


Reasons to use Help Desk Migration to switch from ((OTRS)) Community Edition to Kustomer

Castle gates

Strong safety of your records

The migration is completed by the machine over a secure connection, and all your credentials will instantly be removed after you complete the data migration.

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Intuitive data migration wizard

With Help Desk Migration it's easy to transfer your customer care to a new helpdesk without involving the IT department

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Wizard window
Mapping fields window

Advanced data mapping

Our service allows mapping standard and even custom fields , thus letting you ensure that the records end up in the right destinations in Kustomer.

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Sustained connectivity between object and people

When migrating your data from ((OTRS)) Community Edition to Kustomer we maintain all relations between tickets and their corresponding contacts, attachments, etc., thus retaining the history info.

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Relations illustration

What you may migrate from ((OTRS)) Community Edition to Kustomer

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
96% of users love our service

We’re recognized for best support,
usability, and high ROI
in cloud migration.

How does data migration from ((OTRS)) Community Edition to Kustomer work

  • Prepare

    Start with setting up Agent profiles and all essential custom fields in your new help desk. Now, begin the process of migrating your data from ((OTRS)) Community Edition to Kustomer.

  • Connect ((OTRS)) Community Edition

    Fill in the form with necessary credentials to allow our data migration tool to fetch information from your current help desk.

  • Connect Kustomer

    Do the same action to integrate our service with the new help desk and thereby make it possible to import the data.

  • Choose objects

    Select the records you want to migrate and set the ticket fields mapping, so the data could be migrated based upon your needs

  • Migrate limited amount of data

    Try our Free Demo Migration to check how the records migrate. You will be able to browse 20 tickets in your new help desk in a few minutes!

  • Migrate to Kustomer everything

    Once everything's validated, find a quiet time with the minimal load on the support staff and start migrating from ((OTRS)) Community Edition to Kustomer.

Your data is in good hands

We take the security of your data seriously, so we use, as well as develop our own, best practices and strategies to secure it.


Price estimation

Don't know how to estimate the cost of data migration?
Just check out this video for a detailed guide.

Select your current platform and the future one
Number of records in your current platform
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Let's get connected
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
What kind of customization do you need?
Please describe your needs as detailed as possible

Thanks for your request!

We'll get back to you as soon as we have the estimate ready.

Have any questions?

Hear from our satisfied clients

Migrate the data automatically

See on your own that switching from one help desk to another is easy even if you're not computer savvy.
Start an automated migration

Let a professional run your Kustomer import

Our staff would be more than happy to run a customized migration if you have specific needs.
Get a price estimation

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