((OTRS)) Community Edition to Kayako
migration serviceHelp Desk Migration partner of Kayako

Smooth , no special knowledge or coding required. A complete ((OTRS)) Community Edition to Kayako data migration software.

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Your best tool for ((OTRS)) Community Edition to Kayako data migration

No need to create a script, nor do you need a programming team. Just set up your platform to platform migration in a couple of easy steps.
Save on resources
Skip the platform analysis and code development processes. Just decide on the records you need to move and start the transition right away.
Effortless migration
No special knowledge or skill needed. Just choose what data will go to the new platform and see the magic happening.
Record completion
Migrate your help desk data in full to make certain that no ticket has lost essential customer support details.
Effortless procedure

You don’t have to bother about scripting or constantly watch each piece of info moved.

Just link both platforms, pick what you need to migrate and let the Migration Wizard do the remainder.

Preserved connections

From sender information to phone number connection, your entire database will keep their previous connections maintained.

You don’t have to worry that a part of the data will be missing and service quality will decrease. Everything will arrive how you left it.

Security is priority

Information is everything which is why we designed a tool that will keep your information safe and sound.

Neither sophisticated electronic attacks nor physical disasters will impact your data anyhow.

You’re in charge

Take complete control of your customer data with our in-app data mapper. Pick what goes where, set priorities, and even ditch the things you don’t like, all within Migration Wizard.

Simple & effective

In just a few clicks it will be possible to choose what goes where, when it goes, and in what order.

Our developers considered user experience as a priority and ensured that you will be able to use the system to its fullest.

Great service first

Apart from producing great customer service, we always aim to develop our customer service.

As a team, we want you to have the best possible service, which is why we are continuously putting so much effort to improve the core experience.


Reasons to use Help Desk Migration to switch from ((OTRS)) Community Edition to Kayako

Castle gates

Strong security of your data

The migration is completed by the machine over a secure connection, and all your credentials will immediately be removed after you complete the data migration.

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Intuitive data migration wizard

With Help Desk Migration it really is easy to migrate your customer care to a new helpdesk without involving the IT department

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Wizard window
Mapping fields window

Exceptional data mapping

Our service allows mapping standard and custom fields , thus letting you ensure that the records end up being in the right destinations in Kayako.

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Maintained association between object and people

When migrating your data from ((OTRS)) Community Edition to Kayako we keep all relations between tickets and their corresponding contacts, attachments, etc., thus retaining the history info.

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Relations illustration

What you may migrate from ((OTRS)) Community Edition to Kayako

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
96% of users love our service

We’re recognized for best support,
usability, and high ROI
in cloud migration.

How does data migration from ((OTRS)) Community Edition to Kayako work

  • Prepare

    Start by preparing Agent profiles and all essential custom fields in your new help desk. Now, get started on migrating your data from ((OTRS)) Community Edition to Kayako.

  • Connect ((OTRS)) Community Edition

    Fill out the form with necessary credentials to permit our data migration tool to access records from your current help desk.

  • Connect Kayako

    Repeat the same action to integrate our service with the new help desk and thus make it possible to import the data.

  • Select objects

    Select the records you need to migrate and set the ticket fields mapping, so the records could be transferred according to your needs

  • Migrate limited amount of data

    Try our Free Demo Migration to check how the data migrate. You will be able to view 20 tickets in your new help desk in a few minutes!

  • Migrate to Kayako everything

    When everything's tested, determine a quiet time with the minimal load on the support staff and start migrating from ((OTRS)) Community Edition to Kayako.

Your data is in good hands

We take the protection of your data seriously, so we use, as well as develop our own, best practices and strategies to secure it.


Price estimation

Don't know how to estimate the cost of data migration?
Just check out this video for a detailed guide.

Select your current platform and the future one
Number of records in your current platform
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Let's get connected
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
What kind of customization do you need?
Please describe your needs as detailed as possible

Thanks for your request!

We'll get back to you as soon as we have the estimate ready.

Have any questions?

Hear from our satisfied customers

Migrate the data by yourself

See for yourself that moving from one help desk to another is easy even if you're not computer savvy.
Start an automated migration

Let a specialist run your Kayako import

Our staff would be more than happy to run a personalized migration if you have specific demands.
Get a price estimation

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