((OTRS)) Community Edition to Kapdesk
migration service

Smooth , no special know how or coding required. A complete ((OTRS)) Community Edition to Kapdesk data migration instrument.

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Secure and Safe
Your passwords as well as data are safe with us and will be used for import only.
Quick and Understandable
Help Desk Migration does not require any special competencies or knowledge to get started with the migration.
Full & Accurate
We've tackled all major peculiarities of different helpdesks to let you accurately and efficiently migrate large volumes of information

Reasons to use Help Desk Migration to migrate data from ((OTRS)) Community Edition to Kapdesk

Castle gates

Strong security of your data

The migration is completed by the machine over a protected connection, and all your credentials will immediately be deleted after you complete the data migration.

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Intuitive data migration wizard

With Help Desk Migration it really is simple to migrate your customer service to a new helpdesk without involving the IT department

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Wizard window
Mapping fields window

Exceptional data mapping

Our service allows mapping standard and custom fields , thus letting you be sure that the records end up being in the right destinations in Kapdesk.

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Maintained connectivity between object and people

When migrating your data from ((OTRS)) Community Edition to Kapdesk we keep all relations between tickets and their respective contacts, attachments, etc., thus retaining the history info.

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Relations illustration

What you may migrate from ((OTRS)) Community Edition to Kapdesk

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
96% of users love our service

We’re recognized for best support,
usability, and high ROI
in cloud migration.

How does data migration from ((OTRS)) Community Edition to Kapdesk work

  • Prepare

    Sign up and go to our migration service.

  • Pick and link your ((OTRS)) Community Edition support desk with HDM.

  • Connect Kapdesk

    Give the right to access your Kapdesk account.

  • Describe your needs

    Let us know what parts of your migration you need to modify

  • Get your preferences estimated

    We shall investigate your application and get back to you with a cost and a scope of work.

  • Migrate from ((OTRS)) Community Edition to Kapdesk all data

    Transfer all your customer service records in a single push.

Your data is in good hands

We take the protection of your data seriously, so we apply, as well as develop our own, best practices and strategies to protect it.


Price estimation

Select your current Help Desk platform and the future one
Number of records in your current Help Desk
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Let's get connected
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
What kind of customization do you need?
Please describe your needs as detailed as possible

Thanks for your request!

We'll get back to you as soon as we have the estimate ready.

Have any questions?

Hear from our satisfied customers

Migrate the data by yourself

See for yourself that moving from one help desk to another is easy even if you're not computer savvy.
Start an automated migration

Let a specialist perform your Kapdesk import

Our staff would be more than happy to perform a personalized migration in case you have specific requirements.
Get a price estimation

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