OTRS to Intercom
migration service

Extremely easy , no special expertise or programming required. A complete OTRS to Intercom data migration instrument.

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Secure and Reliable
Your passwords along with records are safe with us and will be used for import solely.
Quick and Easy
Help Desk Migration does not require any special expertise or knowledge to begin the the migration.
Full & Precise
We've handled all key peculiarities of various helpdesks to help you accurately and efficiently migrate massive amounts of information

Why you should use Help Desk Migration to switch from OTRS to Intercom

Strong security of your information

The migration is completed by the machine over a secure connection, and all your credentials will instantly be removed after you complete the data migration.

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Automatic data migration wizard

With Help Desk Migration it certainly is easy to transfer your customer support to a new helpdesk without involving the IT department

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Upper-level data mapping

Our system allows mapping standard as well as custom fields , thus helping you to be sure that the data end up being in the right destinations in Intercom.

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Maintained connection between object and people

When migrating your records from OTRS to Intercom we preserve all connections between tickets and their corresponding contacts, attachments, etc., therefore retaining the history info.

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What you may migrate from OTRS to Intercom

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
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Help Desk Migration receives
High Performer Badge by
review site G2 Crowd


In what way does data migration from OTRS to Intercom work

  • Get ready

    Start off by setting up Agent profiles and all needed custom fields in the new help desk. Now, begin the process of migrating your data from OTRS to Intercom.

  • Connect OTRS

    Complete the form with necessary credentials to make it possible for our data migration tool to fetch data from your current help desk.

  • Repeat the same action to connect our service with the new help desk and thereby make it possible to import the records.

  • Select objects

    Choose the data you want to migrate and set the ticket fields mapping, so the records could be transferred based upon your preferences

  • Migrate small amount of data

    Try out our Free Demo Migration to see how the data migrate. You will be able to browse 20 tickets in your new help desk in a few minutes!

  • Migrate to Intercom all data

    When everything's validated, choose a quiet time with the minimal load on the support department and begin migrating from OTRS to Intercom.


Your data is in good hands

We take the privacy of your data seriously, so we utilize, as well as develop our own, best practices and techniques to secure it.


Price estimation

Select your current Help Desk platform and the future one
Number of records in your current Help Desk
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Let's get connected
Automated Migration price
During automated migration we transfer records , including relations between them.
Custom Migration price
Any modules, any requirements.
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Have any questions?

Hear from our happy buyers

Migrate the records all by yourself

See for yourself that transferring from one help desk to another is simple even if you're not computer savvy.
Start an automated migration

Let a pro run your Intercom import

Our team would be more than happy to run a customized migration if you have special needs.
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