((OTRS)) Community Edition to Hiver
migration service

Trouble-free , no special expertise or coding required. A complete ((OTRS)) Community Edition to Hiver data migration software.

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The best ((OTRS)) Community Edition to Hiver tool made for you

There’s no need to create a script, nor do you need a developer. Just perform your platform to platform migration in a couple of easy steps.
Save on your time and money
Skip the system analysis and code development processes. Just decide on what data you need to move and start the transition right away.
Easy migration
No specific knowledge or skill needed. Just choose what data will go to the new platform and enjoy the magic happening.
Data completion
Transfer your help desk data in full to make sure that no ticket is missing essential customer support details.
Automated tool

Afraid that you’ll need special skills to move your customer service data? Worry not as we ensured that our tool accessible as possible.

Connect the help desks, select data, click ok, and you’re done!

Data dependency

Your information comes complete , you can take our word.

Each email, every ticket, and every customer profile will arrive filled with its attachments, contact connections, and interaction archive.

Data protected

Your information is behind thick walls. Not even all our staff members can see your passwords or records.

You may be certain with HDM no data breaches will take place.

Record mapping

Select records that will be moved by using our pre-installed data viewer.

From contacts to tickets to help center solutions, you will be able to select anything you might ever need.

Guided migration

If you are new to data migrations, worry not. Helpful and intuitive on-screen prompts will help you migrate your information accurately.

There’s no need to concern that you’ll be overwhelmed with a whole dictionary in tech jargon.

Customer service as priority

As a migration service provider, we strive to offer the most effective migration tool. However, our prime concern is customer service.

Proven by our many five-star user reviews on G2, we want you to have the best possible experience.


Why you should use Help Desk Migration to switch from ((OTRS)) Community Edition to Hiver

Castle gates

Strong safety of your data

The migration is completed by the machine over a secure connection, and all your credentials will automatically be deleted after you complete the data migration.

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Automatic data migration wizard

With Help Desk Migration it is easy to move your support service to a new helpdesk without involving the IT department

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Wizard window
Mapping fields window

Excellent data mapping

Our system allows mapping standard and custom fields , thus letting you ensure that the records end up being in the right destinations in Hiver.

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Sustained association between object and people

When migrating your records from ((OTRS)) Community Edition to Hiver we keep all relations between tickets and their respective contacts, attachments, etc., thus retaining the history info.

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Relations illustration

What you may migrate from ((OTRS)) Community Edition to Hiver

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
96% of users love our service

We’re recognized for best support,
usability, and high ROI
in cloud migration.

In what way does data migration from ((OTRS)) Community Edition to Hiver work

  • Get ready

    Sign up and go to our migration tool.

  • Select and link your ((OTRS)) Community Edition support desk with HDM.

  • Grant the right to access your Hiver account.

  • Clarify your requirements

    Let us understand precisely what parts of your migration you want to adjust

  • Have your preferences estimated

    We'll investigate your case and send you with a cost and a scope of work.

  • Migrate from ((OTRS)) Community Edition to Hiver all data

    Move all your customer service information in a single push.

Your data is in good hands

We take the safety of your data seriously, so we utilize, as well as develop our own, best practices and methods to protect it.


Price estimation

Don't know how to estimate the cost of data migration?
Just check out this video for a detailed guide.

Select your current platform and the future one
Number of records in your current platform
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Let's get connected
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
What kind of customization do you need?
Please describe your needs as detailed as possible

Thanks for your request!

We'll get back to you as soon as we have the estimate ready.

Have any questions?

Hear from our happy customers

Migrate the records by yourself

See on your own that moving from one help desk to another is easy even if you're not computer savvy.
Start an automated migration

Let an expert run your Hiver import

Our team would be more than happy to run a custom migration in case you have specific demands.
Get a price estimation

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