((OTRS)) Community Edition to FuseDesk
migration service

Trouble-free , no special know how or coding required. A complete ((OTRS)) Community Edition to FuseDesk data migration instrument.

More details

The best ((OTRS)) Community Edition to FuseDesk tool made for you

There’s no need to write a code, nor do you need a developer. Just set up your platform to platform switch in a couple of easy steps.
Save on your time and money
Avoid the system analysis and script development processes. Simply choose customer info you need to move and start the transition right away.
Simple transition process
No tech expertise needed. Just pick what data will go to the target system and observe the magic happening.
Data structure maintenance
Move your help desk info in full to make sure that no ticket has lost essential customer support details.
Easy procedure

You don’t have to bother about coding or constantly watch each record moved.

Just attach both platforms, choose what you need to migrate and allow the tool do the remainder.

Preserved connections

Starting from the ticket requester to every comment author, all you records will keep their initial data structure untouched.

You don’t have to worry that a part of the records will be missing and service quality will decrease. Everything will be waiting for you how you expected.

Data safety is paramount

You data is key which is why we created a tool that will keep your customer records intact.

Neither sophisticated electronic attacks nor physical disasters will touch your data in any way.

Data mapping

Select information that will be migrated by using our pre-installed data viewer.

From contacts to tickets to help center solutions, you will be able to pick anything you might actually need.

Efficient out-of-the-box solution

In just a few buttons to press it is possible to pick the data arrangement, when it goes, and in what order.

Our developers considered user experience as an essential factor and made sure that it will be possible to to take the full advantage of the tool easily.

Customer service first

Apart from providing great customer support services, we always strive to develop our customer service.

As a team, we want you to experience best possible service, which is why we are constantly making great strides to improve the general experience.


Why you should use Help Desk Migration to migrate data from ((OTRS)) Community Edition to FuseDesk

Castle gates

Strong privacy of your records

The migration is carried out over a protected connection, and all your credentials will automatically be removed after you complete the data migration.

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Automatic data migration wizard

With Help Desk Migration it is simple to move your customer care to a new helpdesk without involving the IT department

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Wizard window
Mapping fields window

Excellent data mapping

Our system allows mapping standard and even custom fields , thus letting you be sure that the data end up being in the right destinations in FuseDesk.

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Retained connection between object and people

When migrating your records from ((OTRS)) Community Edition to FuseDesk we maintain all relations between tickets and their corresponding contacts, attachments, etc., therefore retaining the history info.

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Relations illustration

What you may migrate from ((OTRS)) Community Edition to FuseDesk

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
96% of users love our service

We’re recognized for best support,
usability, and high ROI
in cloud migration.

In what way does data migration from ((OTRS)) Community Edition to FuseDesk work

  • Get ready

    Start with creating Agent profiles and all needed custom fields in the new help desk. Now, begin the process of migrating your data from ((OTRS)) Community Edition to FuseDesk.

  • Connect ((OTRS)) Community Edition

    Fill out the form with required credentials to permit our data migration tool to access data from your current help desk.

  • Connect FuseDesk

    Do the same action to connect our service with the new help desk and thereby make it possible to import the records.

  • Select objects

    Select the data you need to migrate and set the ticket fields mapping, so the records could be migrated according to your preferences

  • Migrate limited amount of data

    Test out our Free Demo Migration to check how the records migrate. You will be able to browse 20 tickets in the new help desk in a few minutes!

  • Migrate to FuseDesk everything

    When everything's tested, determine a quiet time with the minimal load on the support department and begin migrating from ((OTRS)) Community Edition to FuseDesk.

Your data is in good hands

We take the safety of your data seriously, so we apply, as well as develop our own, best practices and methods to secure it.


Price estimation

Don't know how to estimate the cost of data migration?
Just check out this video for a detailed guide.

Select your current platform and the future one
Number of records in your current platform
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Let's get connected
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
What kind of customization do you need?
Please describe your needs as detailed as possible

Thanks for your request!

We'll get back to you as soon as we have the estimate ready.

Have any questions?

Hear from our happy clients

Migrate the records automatically

See yourself that switching from one help desk to another is easy even if you're not computer savvy.
Start an automated migration

Let an expert perform your FuseDesk import

Our team would be more than happy to perform a custom migration if you have specific needs.
Get a price estimation

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