((OTRS)) Community Edition to FocalScope
migration service

Extremely easy , no special skill set or programming required. A complete ((OTRS)) Community Edition to FocalScope data migration software.

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The best ((OTRS)) Community Edition to FocalScope tool made for you

There’s no need to write a code, nor do you need a programmer. Just set up your platform to platform migration in a couple of easy steps.
Save on your time and money
Avoid complex data audit and code development processes. Just choose customer info you need to transfer and set off with the transition when comfortable.
Easy transition process
No specific expertise required. Just choose what data will go to the new system and observe the wonders happening.
Data structure maintenance
Transfer your help desk records in full to ensure that no ticket has lost critical customer support details.
Automated tool

Scared that you’ll have to use advanced skills to move your customer service data? Worry not as we made sure that our tool interface user friendly as it can possibly be.

Connect the platforms, select records, click ok, and the migration is ready!

Data maintenance

Your customer data migrates complete , you can take our word.

Each email, every ticket, and every little bit of info will reach the target complete with its attachments, contact connections, and interaction history.

Robust protection

Your customer data is safe and sound with us. Not even all our employees can see your credentials or other information.

You can be sure that with HDM no hacker attacks are possible.

You’re in control

Take complete control of your customer data with our internal data mapper. Pick what goes where, set priorities, and even discard the stuff you don’t like, all with our Migration Wizard.

Guided migration

If this is your first migration, don’t worry. Helpful and simplified on-screen instructions will help you set up an accurate data import.

There’s no need to concern that you’ll be overwhelmed with a whole dictionary in tech jargon.

Customer service as priority

As a data import service supplier, we strive to deliver the most effective migration tool. Yet, our priority is customer support quality.

As evident by our many five-star reviews on G2, we want you to have the enjoyable experience.


Why you should use Help Desk Migration to migrate data from ((OTRS)) Community Edition to FocalScope

Castle gates

Strong safety of your information

The migration is done over a protected connection, and all your credentials will instantly be removed after you complete the data migration.

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Automatic data migration wizard

With Help Desk Migration it certainly is simple to transfer your customer support to a new helpdesk without involving the IT department

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Wizard window
Mapping fields window

Upper-level data mapping

Our system allows mapping standard as well as custom fields , thus helping you to ensure that the records end up being in the right destinations in FocalScope.

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Sustained connectivity between object and people

When migrating your records from ((OTRS)) Community Edition to FocalScope we preserve all connections between tickets and their corresponding contacts, attachments, etc., thus retaining the history info.

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Relations illustration

What you may migrate from ((OTRS)) Community Edition to FocalScope

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
96% of users love our service

We’re recognized for best support,
usability, and high ROI
in cloud migration.

In what way does data migration from ((OTRS)) Community Edition to FocalScope work

  • Get ready

    Register and go to our migration wizard.

  • Connect ((OTRS)) Community Edition

    Pick and link your ((OTRS)) Community Edition support desk with HDM.

  • Connect FocalScope

    Give access to your FocalScope account.

  • Outline your requirements

    Let us understand precisely what aspects of your migration you need to modify

  • Have your needs estimated

    We shall research your case and get back to you with a cost and a scope of tasks.

  • Migrate from ((OTRS)) Community Edition to FocalScope all data

    Move all your customer service information in a single push.

Your data is in good hands

We take the privacy of your data seriously, so we implement, as well as develop our own, best practices and approaches to secure it.


Price estimation

Don't know how to estimate the cost of data migration?
Just check out this video for a detailed guide.

Select your current platform and the future one
Number of records in your current platform
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Let's get connected
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
What kind of customization do you need?
Please describe your needs as detailed as possible

Thanks for your request!

We'll get back to you as soon as we have the estimate ready.

Have any questions?

Hear from our happy buyers

Migrate the records all by yourself

See on your own that transferring from one help desk to another is simple even if you're not computer savvy.
Start an automated migration

Let a pro perform your FocalScope import

Our team would be more than happy to perform a customized migration if you have special needs.
Get a price estimation

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