((OTRS)) Community Edition to Faveo Helpdesk
migration service

Trouble-free , no special know how or coding required. A complete ((OTRS)) Community Edition to Faveo Helpdesk data migration tool.

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The best ((OTRS)) Community Edition to Faveo Helpdesk tool made for you

There’s no need to write a code, nor do you need a developer. Just set up your platform to platform switch in a couple of easy steps.
Save on your time and money
Avoid the system analysis and tool development processes. Simply choose what data you need to migrate and set off with the transition immediately.
Simple transition process
No tech expertise needed. Just select what data will go to the target system and enjoy the miracle happening.
Data structure maintenance
Move your help desk data in full to make sure that no ticket has lost essential customer support information.
Simple and easy process

No need to worry about scripting or continuously watch each piece of info moved.

Just link your source and target, pick what you need to migrate and let the tool do the rest for you.

Data maintenance

Your information migrates unite , you can take our word.

Every email, every ticket, and every user profile will reach the target complete with its attachments, contact connections, and interaction history.

Robust protection

Your information is safe and sound with us. Not even all our staff members can access to your passwords or other information.

You can be certain with HDM no data breaches will take place.

You control the process

Manage your customer data with our internal data mapping solution. Pick what goes where, set priorities, and even discard the things you need, all within Migration Wizard.

Efficient out-of-the-box solution

In just a few buttons to press it is possible to select the data arrangement, when it starts, and in what order.

Our tech engineers took customer experience as an essential factor and ensured that it will be possible to to take the full advantage of the tool easily.

Customer service as priority

As a data import service provider, we aim to offer the most effective migration tool. However, our prime concern is customer support quality.

As evident by our many five-star reviews on G2, we want you to have the best possible experience.


Why you should use Help Desk Migration to migrate data from ((OTRS)) Community Edition to Faveo Helpdesk

Castle gates

Strong privacy of your data

The migration is done over a protected connection, and all your credentials will automatically be removed after you complete the data migration.

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Automatic data migration wizard

With Help Desk Migration it is simple to move your customer support to a new helpdesk without involving the IT department

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Wizard window
Mapping fields window

Excellent data mapping

Our system allows mapping standard and custom fields , thus letting you make sure that the data end up being in the right places in Faveo Helpdesk.

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Retained connection between object and people

When migrating your records from ((OTRS)) Community Edition to Faveo Helpdesk we keep all relations between tickets and their corresponding contacts, attachments, etc., therefore retaining the history info.

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Relations illustration

What you may migrate from ((OTRS)) Community Edition to Faveo Helpdesk

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
96% of users love our service

We’re recognized for best support,
usability, and high ROI
in cloud migration.

In what way does data migration from ((OTRS)) Community Edition to Faveo Helpdesk work

  • Get ready

    Sign up and go to our migration service.

  • Connect ((OTRS)) Community Edition

    Choose and link your ((OTRS)) Community Edition service desk with HDM.

  • Give access to your Faveo Helpdesk account.

  • Explain your requirements

    Let us know what elements of your migration you would like to modify

  • Get your needs estimated

    We shall analyze your application and send you with a price range and a scope of tasks.

  • Migrate from ((OTRS)) Community Edition to Faveo Helpdesk everything

    Transfer all your customer service records in a single push.

Your data is in good hands

We take the safety of your data seriously, so we apply, as well as develop our own, best practices and strategies to secure it.


Price estimation

Don't know how to estimate the cost of data migration?
Just check out this video for a detailed guide.

Select your current platform and the future one
Number of records in your current platform
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Let's get connected
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
What kind of customization do you need?
Please describe your needs as detailed as possible

Thanks for your request!

We'll get back to you as soon as we have the estimate ready.

Have any questions?

Hear from our happy customers

Migrate the records by yourself

See yourself that moving from one help desk to another is easy even if you're not computer savvy.
Start an automated migration

Let an expert perform your Faveo Helpdesk import

Our team would be more than happy to perform a custom migration if you have specific needs.
Get a price estimation

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