((OTRS)) Community Edition to Alcea HelpDesk
Trouble-free, no special expertise or programming required. A complete ((OTRS)) Community Edition to Alcea HelpDesk data migration instrument.
The best ((OTRS)) Community Edition to Alcea HelpDesk tool made for youThere’s no need to create a script, nor do you need a programmer. Just perform your platform to platform switch in a couple of easy steps.
Save on your time and moneySkip complex data audit and script development processes. Simply decide on customer info you need to migrate and start the transition immediately.
Simple migrationNo tech knowledge or skill required. Just pick what data will go to the target platform and observe the miracle happening.
Data completionMove your help desk info in full to ensure that no ticket is missing essential customer support details.
Worried that you’ll have to use special skills to migrate your customer service data? Worry not as we made sure that our tool user friendly as possible.
Attach the help desks, choose records, click ok, and the migration is ready!
Your customer data comes unite, you can take our word.
Each email, every ticket, and every user profile will arrive complete with its attachments, contact connections, and interaction archive.
Your customer data is behind thick walls. Not even all our staff members can see your credentials or records.
You can be sure that with HDM no data breaches will take place.
Choose information that will be migrated by using our pre-installed data viewer.
From contacts to tickets to help center articles, you will be able to pick anything you might ever need.
Simple & effective
In only a couple of buttons to press it will be possible to pick what goes where, when it goes, and in what order.
Our developers took customer experience as an essential factor and ensured that it will be possible to to take the full advantage of the tool easily.
Customer service as priority
As a migration service supplier, we work to offer the most effective migration tool. Yet, our priority is customer service.
As evident by our many five-star user reviews on G2, we want you to have the best possible experience.
Why you should use Help Desk Migration to switch from ((OTRS)) Community Edition to Alcea HelpDesk
Strong privacy of your recordsThe migration is performed over a secure connection, and all your credentials will instantly be deleted after you complete the data migration.
Automatic data migration wizardWith Help Desk Migration it is easy to transfer your support service to a new helpdesk without involving the IT department.
Excellent data mappingOur system allows mapping standard and even custom fields, thus helping you to be sure that the data end up being in the right destinations in Alcea HelpDesk.
Retained link between object and peopleWhen migrating your records from ((OTRS)) Community Edition to Alcea HelpDesk we maintain all connections between tickets and their respective contacts, attachments, etc., therefore retaining the history info.
What you may migrate from ((OTRS)) Community Edition to Alcea HelpDesk
Help Desk Objects
with replies, notes and attachments
Knowledge Base Objects
with images and attachments
96% of users love our service
We’re recognized for best support,
usability, and high ROI
in cloud migration.
In what way does data migration from ((OTRS)) Community Edition to Alcea HelpDesk work
Sign-up and go to our migration wizard.
Link ((OTRS)) Community Edition
Opt and link your ((OTRS)) Community Edition support desk with HDM.
Connect Alcea HelpDesk
Grant access to your Alcea HelpDesk account.
Express your business needs
Let us understand precisely what components of your migration you would like to fine-tune
Get your requirements estimated
We'll analyze your case and send you with a price range and a scope of work.
Migrate from ((OTRS)) Community Edition to Alcea HelpDesk all data
Transfer all your customer support records in a single push.
Your data is in good hands
Don't know how to estimate the cost of data migration?
Just check out this video for a detailed guide.
Select how you want to proceed
Automated data migration
Customized data migration
Have any questions?
Hear from our happy clients
- Having a smooth transition from Oracle Cloud to Zendesk. Amazing support and technical advice. Delivery was made according to the original project schedule. No extra charges than what was quoted.
- The customer support team were kind, professional, and efficient throughout the entire process. We changed dates of our migration on them twice, and they rolled with the punches. Great customer service.
- Did exactly what they advertised. They imported over 160,000 tickets for us from Desk.com to Zendesk. Quick support, good value and fairly priced.
Migrate the records automatically
Let an expert run your Alcea HelpDesk import
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