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Oracle Service Cloud to Groove
migration serviceHelp Desk Migration partner of Groove

Trouble-free , no special knowledge or programming required. A complete Oracle Service Cloud to Groove data migration software.

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The best Oracle Service Cloud to Groove tool made for you

There’s no need to create a script, nor do you need a developer. Just set up your platform to platform switch in a couple of easy steps.
Save on your time and money
Skip complex data audit and code development processes. Simply decide on customer info you need to move and set off with the transition when comfortable.
Simple migration
No tech knowledge or skill required. Just choose what data will go to the target platform and observe the magic happening.
Data completion
Move your help desk data in full to make sure that no ticket has lost vital customer support information.
Effortless process

No need to worry about coding or continuously watch each record moved.

Just attach both platforms, choose what you need to take to a new database and allow the Migration Wizard deal with the rest for you.

From sender information to phone number connection, all you records will keep their prior data structure intact.

You don’t have to worry that some info will be lost and service quality will decrease. Everything will be waiting for you how you expected.

Security is paramount

Information is key which is why we developed a system that will keep your data safe and sound.

Neither sophisticated electronic attacks nor physical disasters will affect your data in any way.

Record mapping

Select records that will be migrated by using our pre-installed data viewer.

From contacts to tickets to knowledge base articles, it will be possible to select anything you might ever need.

Simple & effective

In only a few buttons to press it will be possible to pick what goes where, when it starts, and how.

Our developers took customer experience as a priority and made sure that you will be able to to take the full advantage of the tool easily.

Good service first

Outside of providing great customer service, we always aim to improve our customer service.

As a company, we want you to enjoy friendly and helpful service, which is why we are continuously making great strides to enhance the general experience.


Why you should use Help Desk Migration to switch from Oracle Service Cloud to Groove

Castle gates

Strong privacy of your data

The migration is done over a secure connection, and all your credentials will automatically be removed after you complete the data migration.

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Automatic data migration wizard

With Help Desk Migration it is easy to move your customer support to a new helpdesk without involving the IT department

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Wizard window
Mapping fields window

Excellent data mapping

Our system allows mapping standard and custom fields , thus helping you to ensure that the data end up being in the right places in Groove.

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Retained connection between object and people

When migrating your records from Oracle Service Cloud to Groove we keep all connections between tickets and their corresponding contacts, attachments, etc., therefore retaining the history info.

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Relations illustration

What you may migrate from Oracle Service Cloud to Groove

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
96% of users love our service

We’re recognized for best support,
usability, and high ROI
in cloud migration.

In what way does data migration from Oracle Service Cloud to Groove work

  • Get ready

    Start by creating Agent profiles and all essential custom fields in the new help desk. Now, get started on migrating your data from Oracle Service Cloud to Groove.

  • Fill out the form with required credentials to make it possible for our data migration tool to access data from your current help desk.

  • Repeat the same action to connect our service with the new help desk and thus make it possible to import the data.

  • Choose objects

    Choose the information you want to migrate and set the ticket fields mapping, so the records could be moved in line with your preferences

  • Migrate limited amount of data

    Test out our Free Demo Migration to check how the data migrate. You will be able to browse 20 tickets in your new help desk in a few minutes!

  • Migrate to Groove all data

    Once everything's validated, find a quiet time with the minimal load on the support department and begin migrating from Oracle Service Cloud to Groove.

Your data is in good hands

We take the safety of your data seriously, so we use, as well as develop our own, best practices and approaches to secure it.


Price estimation

Don't know how to estimate the cost of data migration?
Just check out this video for a detailed guide.

Select your current Help Desk platform and the future one
Number of records in your current Help Desk
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Let's get connected
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
What kind of customization do you need?
Please describe your needs as detailed as possible

Thanks for your request!

We'll get back to you as soon as we have the estimate ready.

Have any questions?

Hear from our happy customers

Migrate the records by yourself

See yourself that moving from one help desk to another is simple even if you're not computer savvy.
Start an automated migration

Let an expert run your Groove import

Our team would be more than happy to run a custom migration if you have particular demands.
Get a price estimation

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