OneDesk import
in a few clicks

Without devs, timelack and hustle. With step-by-step OneDesk import setup form.

More details

OneDesk import tool you’ve been looking for

Your platform import issues are behind you now. Full platform to platform migration with HDM fast and effortless.
Save time & money
Affordable process cost, a swift migration to the new help desk, and no need to create the migration method. All with HDM.
Simple migration course
Simply prepare your information for transition in advance and begin moving your data. No need to fiddle with anything.
Essential custom records with you
Regardless of your reasons, migrate your historical data to the new tool to keep up with customers easier.
Automated migration

Only the smallest preparations are required from you. We already made the script.

All you have to do is set your platform import preferences and you’re ready to start.

Preserved dependency

With HDM, you don’t have to worry that all of your moved customer service data will migrate with mixed up arrangement.

Whether it is sender info or customer contacts, all of this is accounted for.

Data safety

All the credentials you provide during the migration process are not kept in our system. Only authorized staff can get access to your profiles or help desk dashboards.

All your info is behind a thick wall from any type of danger.

Data mapping

Pick what data will migrate to your new help desk yourself.

During the data migration, you can check what records to leave behind and what to take with you.

Ease of use

The whole process was deliberately created to allow users to go through the migration themselves.

No need to have programming skills or exceptional knowledge, just follow the shown hints.

Clients first

One of the key principles of our company is to provide a service that we would like to experience ourselves. Even though G2 recognized our customer care, we won’t stop there.

Why import data to OneDesk utilizing Help Desk Migration?

Castle gates

Security first

We don't disclose any of your information with third parties, and additionally thoroughly protect it, so not a thing gets lost or stolen.


Easy to get around wizard to setup import

Our service was built to provide you with a easy to use data migration tool that helps to get the work done seamlessly.


Wizard window
Mapping fields window

Elective and powerful field mapping

Only Help Desk Migration make it easier to instantly transfer custom fields, as well as map their location.


Preserved relations between objects and people

All tickets will be imported to OneDesk with their respective agents, contacts, and attachments, thereby, saving the history of customers' requests.


Relations illustration

Objects you may import to OneDesk

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
96% of users love our service

We’re recognized for best support,
usability, and high ROI
in cloud migration.

Import data to OneDesk in several simple steps

  • Prepare

    Register and go to our migration wizard.

  • Choose and connect your source support desk with HDM.

  • Connect OneDesk

    Grant access to your OneDesk account.

  • Explain your needs

    Let us understand precisely what elements of your migration you want to adjust

  • Have your needs estimated

    We'll analyze your application and get back to you with a cost and a scope of work.

  • Import to OneDesk all data

    Transfer all your customer service records in a single push.

We keep all data safe

We take safety very seriously and have developed a complete set of practices, technologies, and policies to help guarantee your data is protected.

Price estimation

Don't know how to estimate the cost of data migration?
Just check out this video for a detailed guide.

Select your current platform and the future one
Number of records in your current platform
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Let's get connected
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
What kind of customization do you need?
Please describe your needs as detailed as possible

Thanks for your request!

We'll get back to you as soon as we have the estimate ready.

Have any questions?

Voice of the clients

OneDesk import in a few clicks

Automatically. Securely. Quickly

Proceed to Free Migration

Blog Articles You Might Find Useful

CRM or Help Desk — What’s the Difference Anyway?

The modern business structure splits into two these days. One is team CRM and the other is team Help Desk. “But why the divide? Aren’t…

Your Bad Data Migration Playbook

Customer history in any company or organization is a precious commodity. It is your number one asset because it represents solved customers’ challenges and personal…

What is and Why You Should Do Data Mapping

If you’ve worked with data at least once in your life, you’ve probably heard about a process called data mapping. A necessary process that will…

Book a Call
— %s