OneDesk import
in a few clicks

Without devs, timelack and hustle. With step-by-step OneDesk import setup form

Safe and Secure

Your passwords as well as data are safe with us and will be used for import only.

Fast & Furious

It will take you no longer than 15 minutes to set up the import to OneDesk and run the test data transfer.

All Data Import

HDM is capable of importing all major record types and fields you need, exactly where you want them to be.

Why import data to OneDesk
utilizing Help Desk Migration?

Security first

We don't disclose any of your information with third parties, and additionally thoroughly protect it, so not a thing gets lost or stolen.

Easy to get around wizard to setup import

Our service was built to provide you with a easy to use data migration tool that helps to get the work done seamlessly.

Elective and powerful field mapping

Only Help Desk Migration make it easier to instantly transfer custom fields, as well as map their location.

Preserved relations between objects and people

All tickets will be imported to OneDesk with their respective agents, contacts, and attachments, thereby, saving the history of customers' requests.

Objects you may import to OneDesk

Help Desk Objects

Tickets

with replies, notes and attachments
Contact
Companies
Agents
Agents Groups

Knowledge Base Objects

Articles

with images and attachments
Categories
Companies
Folders

Import data to OneDesk in several simple steps

Prepare

Register and go to our migration wizard.
Link source Help Desk

Choose and connect your source support desk with HDM.
Connect OneDesk

Grant access to your OneDesk account.
Explain your needs

Let us understand precisely what elements of your migration you want to adjust
Have your needs estimated

We'll analyze your application and get back to you with a cost and a scope of work.
Import to OneDesk all data

Transfer all your customer service records in a single push.

We keep all data safe

We take safety very seriously and have developed a complete set of practices , technologies , and policies to help guarantee your data is protected.

Read our security guide

Price estimation

Select your current Help Desk platform and the future one

Migrate from Zendesk

To OneDesk

Number of records in your current Help Desk

Amount of Help Desk records

Amount of Knowledge Base records

Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, than you have 60 help desk records.

Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, than you have 15 knowledge base records.