OneDesk to Vision Helpdesk
migration service

Trouble-free , no special expertise or coding required. A complete OneDesk to Vision Helpdesk data migration software.

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Risk-free and Safe
Your passwords along with records are safe with us and will be used for import only.
Effective and Easy
Help Desk Migration does not require any specialized expertise or knowledge to get started with the migration.
Optimal & Precise
We've considered all major peculiarities of different helpdesks to let you accurately and efficiently migrate large amounts of information

Why you should use Help Desk Migration to switch from OneDesk to Vision Helpdesk

Castle gates

Strong privacy of your data

The migration is done over a secure connection, and all your credentials will immediately be deleted after you complete the data migration.

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Automatic data migration wizard

With Help Desk Migration it is easy to migrate your support service to a new helpdesk without involving the IT department

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Wizard window
Mapping fields window

Excellent data mapping

Our system allows mapping standard and custom fields , thus letting you ensure that the records end up in the right destinations in Vision Helpdesk.

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Retained relation between object and people

When migrating your records from OneDesk to Vision Helpdesk we keep all relations between tickets and their respective contacts, attachments, etc., thus retaining the history info.

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Relations illustration

What you may migrate from OneDesk to Vision Helpdesk

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
96% of users love our service

We’re recognized for best support,
usability, and high ROI
in cloud migration.

In what way does data migration from OneDesk to Vision Helpdesk work

  • Get ready

    Sign up and go to our migration tool.

  • Select and connect your OneDesk support desk with HDM.

  • Connect Vision Helpdesk

    Grant the right to access your Vision Helpdesk account.

  • Describe your requirements

    Let us know what components of your migration you wish to fine-tune

  • Have your requirements estimated

    We will analyze your case and send you with a the overall cost and a scope of tasks.

  • Migrate from OneDesk to Vision Helpdesk everything

    Migrate all your customer service information in a single push.

Your data is in good hands

We take the safety of your data seriously, so we utilize, as well as develop our own, best practices and methods to protect it.


Price estimation

Select your current Help Desk platform and the future one
Number of records in your current Help Desk
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Let's get connected
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
What kind of customization do you need?
Please describe your needs as detailed as possible

Thanks for your request!

We'll get back to you as soon as we have the estimate ready.

Have any questions?

Hear from our happy customers

Migrate the records by yourself

See yourself that moving from one help desk to another is easy even if you're not computer savvy.
Start an automated migration

Let an expert run your Vision Helpdesk import

Our team would be more than happy to run a personalized migration in case you have particular needs.
Get a price estimation

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