OneDesk to USU Valuemation (ITSDM)
migration service

Trouble-free , no special know how or coding required. A complete OneDesk to USU Valuemation (ITSDM) data migration tool.

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The best OneDesk to USU Valuemation (ITSDM) tool made for you

There’s no need to write a code, nor do you need a developer. Just set up your platform to platform migration in a couple of simple steps.
Save on your time and money
Avoid the system analysis and tool development processes. Just choose customer info you need to migrate and start the transition right away.
Simple transition process
No tech expertise needed. Just select what data will go to the new system and observe the miracle happening.
Data structure maintenance
Move your help desk data in full to make sure that no ticket has lost critical customer service information.
Effortless procedure

You don’t have to bother about scripting or constantly watch each record moved.

Just attach both platforms, choose what you want to migrate and allow the Migration Wizard deal with the rest for you.

From sender information to phone number connection, all you records will keep their prior connections untouched.

You don’t have to worry that a part of the records will be missing and service quality will decrease. Everything will be waiting for you how you expected.

Security is paramount

Information is everything which is why we created a tool that will keep your customer records untouched.

Neither sophisticated electronic attacks nor physical disasters will impact your data in any way.

Data mapping

Select data that will be moved by using our built-in data viewer.

From contacts to tickets to knowledge base articles, you will be able to pick anything you might actually need.

Step-by-step instructions

If you are new to data migrations, don’t worry. Helpful and insightful on-screen prompts will help you set up an accurate data import.

There’s no need to concern that you’ll be confused with a whole dictionary in tech jargon.

Great service first

Apart from providing great customer service, we always aim to develop our customer service.

As a team, we want you to experience best possible service, which is why we are always making great strides to increase the general experience.


Why you should use Help Desk Migration to migrate data from OneDesk to USU Valuemation (ITSDM)

Castle gates

Strong privacy of your data

The migration is done over a protected connection, and all your credentials will automatically be removed after you complete the data migration.

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Automatic data migration wizard

With Help Desk Migration it is simple to move your customer care to a new helpdesk without involving the IT department

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Wizard window
Mapping fields window

Excellent data mapping

Our system allows mapping standard and custom fields , thus letting you make sure that the records end up in the right places in USU Valuemation (ITSDM).

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Retained connectivity between object and people

When migrating your records from OneDesk to USU Valuemation (ITSDM) we keep all relations between tickets and their corresponding contacts, attachments, etc., thus retaining the history info.

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Relations illustration

What you may migrate from OneDesk to USU Valuemation (ITSDM)

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
96% of users love our service

We’re recognized for best support,
usability, and high ROI
in cloud migration.

In what way does data migration from OneDesk to USU Valuemation (ITSDM) work

  • Get ready

    Sign up and go to our migration service.

  • Connect OneDesk

    Pick and connect your OneDesk service desk with HDM.

  • Connect USU Valuemation (ITSDM)

    Grant access to your USU Valuemation (ITSDM) account.

  • Clarify your requirements

    Let us know exactly what parts of your migration you want to tweak

  • Have your preferences estimated

    We shall research your case and send you with a the overall cost and a scope of tasks.

  • Migrate from OneDesk to USU Valuemation (ITSDM) all data

    Transfer all your customer service information in a single push.

Your data is in good hands

We take the safety of your data seriously, so we apply, as well as develop our own, best practices and strategies to secure it.


Price estimation

Don't know how to estimate the cost of data migration?
Just check out this video for a detailed guide.

Select your current platform and the future one
Number of records in your current platform
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Let's get connected
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
What kind of customization do you need?
Please describe your needs as detailed as possible

Thanks for your request!

We'll get back to you as soon as we have the estimate ready.

Have any questions?

Hear from our happy customers

Migrate the records by yourself

See yourself that moving from one help desk to another is easy even if you're not computer savvy.
Start an automated migration

Let an expert perform your USU Valuemation (ITSDM) import

Our team would be more than happy to perform a custom migration if you have special needs.
Get a price estimation

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