OneDesk to Kustomer
migration service

Extremely easy , no special expertise or coding required. A complete OneDesk to Kustomer data migration instrument.

More details

The best OneDesk to Kustomer tool made for you

There’s no need to create a script, nor do you need a developer. Just set up your platform to platform switch in a couple of simple steps.
Save on your time and money
Skip the system analysis and script development processes. Simply decide on what data you need to move and start the transition right away.
Effortless migration
No special knowledge or skill needed. Just pick what data will go to the target platform and enjoy the magic happening.
Data completion
Migrate your help desk info in full to make sure that no ticket has lost essential customer service information.
Effortless process

No need to worry about scripting or constantly control each record moved.

Just link your source and target, tick what you want to migrate and let the Migration Wizard deal with the remainder.

Data dependency

Your information migrates unite and we mean it.

Every email, every ticket, and every customer profile will arrive complete with its attachments, contact connections, and interaction archive.

Data protected

Your information is safe and sound with us. Not even all our staff members have access to your passwords or records.

You can be certain with HDM no data breaches are possible.

Record mapping

Select information that will be migrated by using our built-in data viewer.

From contacts to tickets to knowledge base solutions, you will be able to pick anything you might ever need.

Guided migration

If this is your first migration, there’s no need to be concerned. Helpful and intuitive on-screen prompts will help you set up an accurate data import.

You don’t need to worry that you’ll be overwhelmed with a whole dictionary in tech jargon.

Customer service as priority

As a migration service provider, we work to offer the best possible migration tool. However, our prime concern is customer service.

As evident by our many five-star user reviews on G2, we want you to have the best possible experience.


Why you should use Help Desk Migration to switch from OneDesk to Kustomer

Castle gates

Strong security of your records

The migration is conducted over a secure connection, and all your credentials will automatically be removed after you complete the data migration.

Next

Automatic data migration wizard

With Help Desk Migration it certainly is easy to move your customer care to a new helpdesk without involving the IT department

Next

Wizard window
Mapping fields window

Upper-level data mapping

Our system allows mapping standard and even custom fields , thus letting you be sure that the data end up in the right places in Kustomer.

Next

Maintained connection between object and people

When migrating your records from OneDesk to Kustomer we maintain all relations between tickets and their corresponding contacts, attachments, etc., therefore retaining the history info.

Next

Relations illustration

What you may migrate from OneDesk to Kustomer

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
96% of users love our service

We’re recognized for best support,
usability, and high ROI
in cloud migration.

In what way does data migration from OneDesk to Kustomer work

  • Get ready

    Start with creating Agent profiles and all needed custom fields in the new help desk. Now, get started on migrating your data from OneDesk to Kustomer.

  • Fill out the form with requested credentials to permit our data migration tool to fetch information from your current help desk.

  • Connect Kustomer

    Repeat the same action to connect our service with the new help desk and thus make it possible to import the data.

  • Choose objects

    Choose the information you need to migrate and set the ticket fields mapping, so the data could be migrated according to your needs

  • Migrate small amount of data

    Try out our Free Demo Migration to see how the records migrate. You will be able to view 20 tickets in your new help desk in a few minutes!

  • Migrate to Kustomer all data

    When everything's validated, choose a quiet time with the minimal load on the support staff and begin migrating from OneDesk to Kustomer.

Your data is in good hands

We take the privacy of your data seriously, so we utilize, as well as develop our own, best practices and strategies to secure it.


Price estimation

Don't know how to estimate the cost of data migration?
Just check out this video for a detailed guide.

Select your current platform and the future one
Number of records in your current platform
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Let's get connected
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
What kind of customization do you need?
Please describe your needs as detailed as possible

Thanks for your request!

We'll get back to you as soon as we have the estimate ready.

Have any questions?

Hear from our happy clients

Migrate the records automatically

See for yourself that switching from one help desk to another is easy even if you're not computer savvy.
Start an automated migration

Let a pro run your Kustomer import

Our team would be more than happy to run a custom migration if you have specific demands.
Get a price estimation

Blog Articles You Might Find Useful

The 3 Reasons to Move from HESK to SysAid

Hesk is a free self-hosted help desk solution. It is trusted by many of the small and mid-sized companies. HESK provides the tools to deal…

How To Pick The Right Data Migration Tool

With so many data migration tools being released every year, picking one has become a task in itself. You have freeware options, paid solutions, custom-tailored…

Help Desk Migration Checklist: Essential Steps You Should Take

Switching help desks may feel like walking into nothingness: you don’t know what to expect and what could go wrong. There are so many technical…

Book a Call
cancel
%s
— %s