OneDesk to Kayako Classic
migration service

Smooth , no special expertise or coding required. A complete OneDesk to Kayako Classic data migration tool.

More details

Your best tool for OneDesk to Kayako Classic data migration

No need to create a script, nor do you need a developer. Just perform your platform to platform switch in a couple of easy steps.
Save on resources
Skip the platform analysis and tool development processes. Simply pick what data you need to move and start the transition immediately.
Simple migration
No tech knowledge or skill needed. Just select what data will go to the target solution and enjoy the magic happening.
Record completion
Move your help desk info in full to make sure that no ticket is missing vital customer support information.
Automated migration

Worried that you’ll need special skills to migrate your customer service data? Don’t be as we ensured that our tool user friendly as it can possibly be.

Connect the help desks, select records, click ok, and you’re done!

Data dependency

Your information comes unite , you can take our word.

Every email, every ticket, and every customer profile will arrive complete with its attachments, contact connections, and interaction history.

Data protected

Your information is behind impenetrable walls. Not even all our team members can access to your passwords or records.

You can be certain with HDM no data breaches will take place.

You control the process

Take complete control of your customer data with our in-app data mapping solution. Pick what goes where, set priorities, and even discard the things you don’t like, all within Migration Wizard.

Simple & effective

In just a couple of buttons to press you will be able to select the data arrangement, when it goes, and in what order.

Our tech engineers took customer experience as a priority and ensured that you will be able to to take the full advantage of the tool easily.

Customer priority

As a migration service provider, we aim to propose the most effective migration tool. However, our prime concern is customer service.

As evident by our many five-star reviews on G2, we want you to have the best possible experience.


Reasons to use Help Desk Migration to switch from OneDesk to Kayako Classic

Castle gates

Strong privacy of your records

The migration is performed over a secure connection, and all your credentials will automatically be deleted after you complete the data migration.

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Intuitive data migration wizard

With Help Desk Migration it really is easy to move your customer service to a new helpdesk without involving the IT department

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Wizard window
Mapping fields window

Exceptional data mapping

Our service allows mapping standard and even custom fields , thus letting you make sure that the data end up being in the right places in Kayako Classic.

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Retained connection between object and people

When migrating your data from OneDesk to Kayako Classic we maintain all relations between tickets and their respective contacts, attachments, etc., therefore retaining the history info.

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Relations illustration

What you may migrate from OneDesk to Kayako Classic

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
96% of users love our service

We’re recognized for best support,
usability, and high ROI
in cloud migration.

How does data migration from OneDesk to Kayako Classic work

  • Prepare

    Start with creating Agent profiles and all necessary custom fields in the new help desk. Now, begin migrating your data from OneDesk to Kayako Classic.

  • Fill out the form with requested credentials to allow our data migration tool to fetch data from your current help desk.

  • Repeat the same action to integrate our service with the new help desk and thus make it possible to import the information.

  • Select objects

    Choose the data you need to migrate and set the ticket fields mapping, so the records could be migrated in line with your needs

  • Migrate small amount of data

    Test out our Free Demo Migration to check how the information migrate. You will be able to browse 20 tickets in your new help desk in a few minutes!

  • Migrate to Kayako Classic all data

    Once everything's validated, find a quiet time with the minimal load on the support department and start migrating from OneDesk to Kayako Classic.

Your data is in good hands

We take the protection of your data seriously, so we utilize, as well as develop our own, best practices and strategies to protect it.


Price estimation

Don't know how to estimate the cost of data migration?
Just check out this video for a detailed guide.

Select your current platform and the future one
Number of records in your current platform
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Let's get connected
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
What kind of customization do you need?
Please describe your needs as detailed as possible

Thanks for your request!

We'll get back to you as soon as we have the estimate ready.

Have any questions?

Hear from our satisfied clients

Migrate the data automatically

See yourself that switching from one help desk to another is easy even if you're not computer savvy.
Start an automated migration

Let a specialist run your Kayako Classic import

Our staff would be more than happy to run a custom migration in case you have particular requirements.
Get a price estimation

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