OneDesk to Jira Service Management
migration service

Effortless , no special skill set or coding required. A complete OneDesk to Jira Service Management data migration tool.

More details

Your best tool for OneDesk to Jira Service Management data migration

No need to write a code, nor do you need a developer. Just set up your platform to platform migration in a couple of simple steps.
Save on resources
Avoid the platform analysis and tool development processes. Just decide on customer info you need to move and start the transition right away.
Simple transition process
No tech expertise needed. Just select what data will go to the new platform and observe the magic happening.
Record structure maintenance
Move your help desk info in full to make sure that no ticket has lost vital customer service details.
Automated migration

Worried that you’ll need advanced skills to move your info? Worry not as we made sure that our tool accessible as it can possibly be.

Connect the platforms, choose records, click ok, and the migration is ready!

Preserved connections

From sender information to phone number connection, your entire database will keep their previous connections untouched.

You don’t have to worry that some info will be lost and service quality will degrade. Everything will arrive where you expected.

Security is priority

You data is everything which is why we created a system that will keep your data untouched.

Neither hackers will have access to your accounts nor physical disasters will touch your records in any way.

You’re in charge

Take complete control of your customer data with our internal data mapper. Choose what goes where, set priorities, and even discard the stuff you need, all with our Migration Wizard.

Step-by-step instructions

If this is your first migration, there’s no need to be concerned. Useful and intuitive on-screen instructions will help you move your information accurately.

There’s no need to concern that you’ll be confused with terms and tech jargon.

Good service first

Except producing great customer support services, we always aim to develop our customer service.

As a company, we want you to enjoy friendly and helpful service, which is why we are constantly putting so much effort to increase the general experience.


Reasons to use Help Desk Migration to migrate data from OneDesk to Jira Service Management

Castle gates

Strong privacy of your records

The migration is conducted over a protected connection, and all your credentials will automatically be removed after you complete the data migration.

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Intuitive data migration wizard

With Help Desk Migration it's simple to move your customer support to a new helpdesk without involving the IT department

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Wizard window
Mapping fields window

Advanced data mapping

Our service allows mapping standard and even custom fields , thus letting you make sure that the records end up in the right destinations in Jira Service Management.

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Retained connectivity between object and people

When migrating your data from OneDesk to Jira Service Management we maintain all relations between tickets and their corresponding contacts, attachments, etc., thus retaining the history info.

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Relations illustration

What you may migrate from OneDesk to Jira Service Management

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
96% of users love our service

We’re recognized for best support,
usability, and high ROI
in cloud migration.

How does data migration from OneDesk to Jira Service Management work

  • Prepare

    Start with creating Agent profiles and all necessary custom fields in your new help desk. Now, get started on migrating your data from OneDesk to Jira Service Management.

  • Connect OneDesk

    Fill out the form with necessary credentials to permit our data migration tool to retrieve data from your current help desk.

  • Connect Jira Service Management

    Repeat the same action to integrate our service with the new help desk and thereby make it possible to import the data.

  • Select objects

    Choose the information you want to migrate and set the ticket fields mapping, so the data could be migrated based upon your preferences

  • Migrate limited amount of data

    Try our Free Demo Migration to see how the data migrate. You will be able to view 20 tickets in the new help desk in a few minutes!

  • Migrate to Jira Service Management all data

    Once everything's tested, choose a quiet time with the minimal load on the support team and begin migrating from OneDesk to Jira Service Management.

Your data is in good hands

We take the security of your data seriously, so we implement, as well as develop our own, best practices and strategies to secure it.


Price estimation

Don't know how to estimate the cost of data migration?
Just check out this video for a detailed guide.

Select your current Help Desk platform and the future one
Number of records in your current Help Desk
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Let's get connected
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
What kind of customization do you need?
Please describe your needs as detailed as possible

Thanks for your request!

We'll get back to you as soon as we have the estimate ready.

Have any questions?

Hear from our satisfied clients

Migrate the data automatically

See yourself that switching from one help desk to another is easy even if you're not computer savvy.
Start an automated migration

Let a professional perform your Jira Service Management import

Our staff would be more than happy to perform a custom migration if you have particular demands.
Get a price estimation

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