OneDesk to Hiver
migration service

Effortless , no special skill set or programming required. A complete OneDesk to Hiver data migration software.

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Your best tool for OneDesk to Hiver data migration

No need to write a code, nor do you need a programming team. Just set up your platform to platform migration in a couple of easy steps.
Save on resources
Avoid complex data audit and code development processes. Just decide on what data you need to migrate and set off with the transition immediately.
Effortless transition process
No special expertise required. Just choose what data will go to the new platform and enjoy the miracle happening.
Record structure maintenance
Migrate your help desk records in full to make certain that no ticket has lost critical customer support information.
Automated migration

Scared that you’ll have to use advanced skills to move your customer service data? Don’t be as we ensured that our tool interface is as easy to use as it can possibly be.

Link the platforms, select data, click ok, and you’re done!

Preserved connections

Starting from the ticket requester to every comment author, all you records will keep their previous data structure intact.

You don’t have to worry that a part of the records will be lost and service quality will degrade. Everything will be waiting for you how you left it.

Data safety is paramount

Information is key which is why we developed a system that will keep your customer records safe and sound.

Neither hackers will have access to your accounts nor physical disasters will affect your data anyhow.

Data mapping

Pick records that will be moved by using our pre-installed data viewer.

From contacts to tickets to knowledge base solutions, it will be possible to pick just about everything you might actually need.

Step-by-step instructions

If you are new to data migrations, don’t worry. Useful and intuitive on-screen prompts will help you set up an accurate data import.

You don’t need to worry that you’ll be confused with a whole dictionary in tech jargon.

Great service first

Outside of providing great customer service, we always aim to develop our customer service.

As a team, we want you to experience friendly and helpful service, which is why we are constantly making great strides to improve the core experience.


Reasons to use Help Desk Migration to migrate data from OneDesk to Hiver

Castle gates

Strong security of your information

The migration is conducted over a protected connection, and all your credentials will immediately be removed after you complete the data migration.

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Intuitive data migration wizard

With Help Desk Migration it's simple to migrate your customer care to a new helpdesk without involving the IT department

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Wizard window
Mapping fields window

Advanced data mapping

Our service allows mapping standard as well as custom fields , thus helping you to ensure that the records end up being in the right places in Hiver.

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Maintained connection between object and people

When migrating your data from OneDesk to Hiver we preserve all connections between tickets and their corresponding contacts, attachments, etc., thus retaining the history info.

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Relations illustration

What you may migrate from OneDesk to Hiver

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
96% of users love our service

We’re recognized for best support,
usability, and high ROI
in cloud migration.

How does data migration from OneDesk to Hiver work

  • Prepare

    Register and go to our migration software.

  • Connect OneDesk

    Pick and link your OneDesk service desk with HDM.

  • Give access to your Hiver account.

  • Outline your needs

    Let us know exactly what components of your migration you wish to adjust

  • Get your requirements estimated

    We'll research your application and get back to you with a total price and a scope of tasks.

  • Migrate from OneDesk to Hiver everything

    Move all your customer service information in a single push.

Your data is in good hands

We take the security of your data seriously, so we implement, as well as develop our own, best practices and techniques to secure it.


Price estimation

Don't know how to estimate the cost of data migration?
Just check out this video for a detailed guide.

Select your current platform and the future one
Number of records in your current platform
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Let's get connected
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
What kind of customization do you need?
Please describe your needs as detailed as possible

Thanks for your request!

We'll get back to you as soon as we have the estimate ready.

Have any questions?

Hear from our satisfied buyers

Migrate the data all by yourself

See for yourself that transferring from one help desk to another is simple even if you're not computer savvy.
Start an automated migration

Let a professional perform your Hiver import

Our staff would be more than happy to perform a personalized migration if you have special demands.
Get a price estimation

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