OneDesk to HelpDesk
migration serviceHelp Desk Migration partner of HelpDesk

Smooth , no special know how or coding required. A complete OneDesk to HelpDesk data migration tool.

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Your best tool for OneDesk to HelpDesk data migration

No need to write a code, nor do you need a programmer. Just perform your platform to platform switch in a couple of easy steps.
Save on resources
Avoid the platform analysis and tool development processes. Simply pick customer info you need to move and start the transition when comfortable.
Easy transition process
No specific expertise needed. Just select what data will go to the target solution and observe the magic happening.
Record structure maintenance
Transfer your help desk info in full to ensure that no ticket is missing critical customer support details.
Simple and easy procedure

No need to worry about coding or constantly control each piece of info moved.

Just attach both platforms, choose what you need to take to a new database and let the Migration Wizard deal with the remainder.

From sender information to phone number connection, all you records will keep their prior data structure maintained.

You don’t have to worry that some info will be missing and service quality will degrade. Everything will arrive how you expected.

Security is paramount

You data is key which is why we designed a system that will keep your data safe and sound.

Neither hackers will have access to your accounts nor physical disasters will affect your data in any way.

You control the process

Take complete control of your information with our internal data mapping solution. Pick what goes where, set priorities, and even discard the stuff you don’t like, all with our Migration Wizard.

Efficient out-of-the-box solution

In just a couple of buttons to press you will be able to pick what goes where, when it goes, and how.

Our software considered customer experience as a priority and made sure that it will be possible to to take the full advantage of the tool easily.

Good service first

Outside of providing great customer support services, we always want to develop our customer service.

As a company, we want you to enjoy best possible service, which is why we are always putting so much effort to improve the general experience.


Reasons to use Help Desk Migration to migrate data from OneDesk to HelpDesk

Castle gates

Strong safety of your records

The migration is performed over a protected connection, and all your credentials will instantly be deleted after you complete the data migration.

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Intuitive data migration wizard

With Help Desk Migration it really is simple to transfer your support service to a new helpdesk without involving the IT department

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Wizard window
Mapping fields window

Exceptional data mapping

Our service allows mapping standard and even custom fields , thus letting you make sure that the data end up being in the right destinations in HelpDesk.

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Sustained connectivity between object and people

When migrating your data from OneDesk to HelpDesk we maintain all relations between tickets and their respective contacts, attachments, etc., therefore retaining the history info.

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Relations illustration

What you may migrate from OneDesk to HelpDesk

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
96% of users love our service

We’re recognized for best support,
usability, and high ROI
in cloud migration.

How does data migration from OneDesk to HelpDesk work

  • Prepare

    Start with setting up Agent profiles and all necessary custom fields in the new help desk. Now, begin migrating your data from OneDesk to HelpDesk.

  • Connect OneDesk

    Fill out the form with required credentials to make it possible for our data migration tool to retrieve information from your current help desk.

  • Repeat the same action to connect our service with the new help desk and thereby make it possible to import the information.

  • Select objects

    Choose the information you need to migrate and set the ticket fields mapping, so the data could be moved according to your preferences

  • Migrate limited amount of data

    Test out our Free Demo Migration to check how the information migrate. You will be able to view 20 tickets in the new help desk in a few minutes!

  • Migrate to HelpDesk all data

    When everything's validated, find a quiet time with the least load on the support team and start migrating from OneDesk to HelpDesk.

Your data is in good hands

We take the protection of your data seriously, so we apply, as well as develop our own, best practices and methods to protect it.


Price estimation

Don't know how to estimate the cost of data migration?
Just check out this video for a detailed guide.

Select your current Help Desk platform and the future one
Number of records in your current Help Desk
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Let's get connected
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
What kind of customization do you need?
Please describe your needs as detailed as possible

Thanks for your request!

We'll get back to you as soon as we have the estimate ready.

Have any questions?

Hear from our satisfied clients

Migrate the data automatically

See on your own that switching from one help desk to another is easy even if you're not computer savvy.
Start an automated migration

Let a specialist perform your HelpDesk import

Our staff would be more than happy to perform a customized migration in case you have special requirements.
Get a price estimation

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