OneDesk to Groove
migration serviceHelp Desk Migration partner of Groove

Trouble-free , no special know how or programming required. A complete OneDesk to Groove data migration software.

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The best OneDesk to Groove tool made for you

There’s no need to write a code, nor do you need a developer. Just set up your platform to platform switch in a couple of simple steps.
Save on your time and money
Avoid complex data audit and code development processes. Simply decide on customer info you need to transfer and start the transition when comfortable.
Effortless transition process
No special expertise required. Just choose what data will go to the target platform and observe the wonders happening.
Data structure maintenance
Migrate your help desk data in full to make sure that no ticket has lost vital customer service information.
Automated tool

Afraid that you’ll have to use advanced skills to migrate your info? Don’t be as we ensured that our tool is as easy to use as it can possibly be.

Link the platforms, select records, click ok, and you’re done!

Intact connections

Starting from the ticket requester to every comment author, your entire database will keep their prior connections untouched.

You don’t have to worry that a part of the records will be lost and service quality will degrade. Everything will arrive how you left it.

Data safety is priority

Information is everything which is why we created a tool that will keep your customer records safe and sound.

Neither hackers will have access to your accounts nor physical disasters will impact your data anyhow.

You’re in control

Manage your customer data with our in-app data mapper. Choose what goes where, set priorities, and even ditch the stuff you need, all with our Migration Wizard.

Step-by-step instructions

If you are new to data migrations, don’t worry. Useful and insightful on-screen instructions will help you set up an accurate data import.

You don’t need to worry that you’ll be confused with terms and tech jargon.

Great service first

Outside of producing great customer service, we always aim to develop our customer service.

As a team, we want you to experience friendly and helpful service, which is why we are always putting so much effort to enhance the core experience.


Why you should use Help Desk Migration to migrate data from OneDesk to Groove

Castle gates

Strong security of your data

The migration is conducted over a protected connection, and all your credentials will automatically be removed after you complete the data migration.

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Automatic data migration wizard

With Help Desk Migration it is simple to move your customer support to a new helpdesk without involving the IT department

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Wizard window
Mapping fields window

Excellent data mapping

Our system allows mapping standard and custom fields , thus helping you to ensure that the data end up in the right places in Groove.

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Maintained association between object and people

When migrating your records from OneDesk to Groove we keep all connections between tickets and their corresponding contacts, attachments, etc., therefore retaining the history info.

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Relations illustration

What you may migrate from OneDesk to Groove

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
96% of users love our service

We’re recognized for best support,
usability, and high ROI
in cloud migration.

In what way does data migration from OneDesk to Groove work

  • Get ready

    Start by creating Agent profiles and all essential custom fields in the new help desk. Now, get started on migrating your data from OneDesk to Groove.

  • Complete the form with requested credentials to make it possible for our data migration tool to access records from your current help desk.

  • Connect Groove

    Do the same action to integrate our service with the new help desk and thus make it possible to import the data.

  • Select objects

    Select the data you want to migrate and set the ticket fields mapping, so the data could be transferred in line with your needs

  • Migrate limited amount of data

    Try our Free Demo Migration to see how the information migrate. You will be able to view 20 tickets in the new help desk in a few minutes!

  • Migrate to Groove everything

    Once everything's tested out, choose a quiet time with the minimal load on the support team and start migrating from OneDesk to Groove.

Your data is in good hands

We take the safety of your data seriously, so we apply, as well as develop our own, best practices and techniques to secure it.


Price estimation

Don't know how to estimate the cost of data migration?
Just check out this video for a detailed guide.

Select your current Help Desk platform and the future one
Number of records in your current Help Desk
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Let's get connected
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
What kind of customization do you need?
Please describe your needs as detailed as possible

Thanks for your request!

We'll get back to you as soon as we have the estimate ready.

Have any questions?

Hear from our happy customers

Migrate the records by yourself

See for yourself that moving from one help desk to another is simple even if you're not computer savvy.
Start an automated migration

Let an expert perform your Groove import

Our team would be more than happy to perform a custom migration if you have particular demands.
Get a price estimation

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