OneDesk to Gemini
migration service

Trouble-free , no special know how or coding required. A complete OneDesk to Gemini data migration tool.

More details

The best OneDesk to Gemini tool made for you

There’s no need to write a code, nor do you need a developer. Just set up your platform to platform migration in a couple of easy steps.
Save on your time and money
Avoid the system analysis and tool development processes. Just decide on what data you need to migrate and start the transition when comfortable.
Effortless transition process
No special expertise needed. Just select what data will go to the new platform and enjoy the miracle happening.
Data structure maintenance
Migrate your help desk info in full to make sure that no ticket has lost vital customer support information.
Automated tool

Worried that you’ll need advanced skills to move your customer service data? Don’t be as we made sure that our tool is as easy to use as it can possibly be.

Link the platforms, pick records, click ok, and the migration is ready!

Intact connections

Starting from the ticket requester to every comment author, your entire database will keep their prior connections intact.

You don’t have to worry that some info will be missing and service quality will degrade. Everything will be waiting for you how you left it.

Data safety is priority

You data is everything which is why we developed a method that will keep your data intact.

Neither hackers will have access to your accounts nor physical disasters will affect your data anyhow.

Data mapping

Select data that will be moved by using our pre-installed data viewer.

From contacts to tickets to knowledge base articles, you will be able to pick just about everything you might ever need.

Efficient out-of-the-box solution

In just a few clicks it will be possible to select what goes where, when it goes, and in what order.

Our software took user experience as an essential factor and ensured that it will be possible to use the system to its fullest.

Customer service first

Apart from producing great customer support services, we always want to develop our customer service.

As a company, we want you to enjoy best possible service, which is why we are always making great strides to enhance the core experience.


Why you should use Help Desk Migration to migrate data from OneDesk to Gemini

Castle gates

Strong security of your records

The migration is carried out over a protected connection, and all your credentials will automatically be removed after you complete the data migration.

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Automatic data migration wizard

With Help Desk Migration it is simple to move your customer support to a new helpdesk without involving the IT department

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Wizard window
Mapping fields window

Excellent data mapping

Our system allows mapping standard and even custom fields , thus letting you make sure that the records end up being in the right places in Gemini.

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Maintained relation between object and people

When migrating your records from OneDesk to Gemini we maintain all relations between tickets and their corresponding contacts, attachments, etc., thus retaining the history info.

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Relations illustration

What you may migrate from OneDesk to Gemini

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
96% of users love our service

We’re recognized for best support,
usability, and high ROI
in cloud migration.

In what way does data migration from OneDesk to Gemini work

  • Get ready

    Start with creating Agent profiles and all necessary custom fields in your new help desk. Now, get started on migrating your data from OneDesk to Gemini.

  • Fill in the form with required credentials to make it possible for our data migration tool to retrieve records from your current help desk.

  • Connect Gemini

    Do the same action to integrate our service with the new help desk and thereby make it possible to import the information.

  • Select objects

    Choose the information you need to migrate and set the ticket fields mapping, so the data could be moved in line with your needs

  • Migrate limited amount of data

    Try out our Free Demo Migration to check how the data migrate. You will be able to view 20 tickets in the new help desk in a few minutes!

  • Migrate to Gemini everything

    Once everything's tested, find a quiet time with the least load on the support staff and start migrating from OneDesk to Gemini.

Your data is in good hands

We take the safety of your data seriously, so we apply, as well as develop our own, best practices and strategies to secure it.


Price estimation

Don't know how to estimate the cost of data migration?
Just check out this video for a detailed guide.

Select your current platform and the future one
Number of records in your current platform
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Let's get connected
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
What kind of customization do you need?
Please describe your needs as detailed as possible

Thanks for your request!

We'll get back to you as soon as we have the estimate ready.

Have any questions?

Hear from our happy clients

Migrate the records automatically

See for yourself that switching from one help desk to another is easy even if you're not computer savvy.
Start an automated migration

Let an expert perform your Gemini import

Our team would be more than happy to perform a custom migration if you have particular demands.
Get a price estimation

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