office24by to SupportPortal
migration service

Smooth , no special know how or coding required. A complete office24by to SupportPortal data migration tool.

More details
Secure and Reputable
Your passwords as well as data are safe with us and will be used for import only.
Quick and Understandable
Help Desk Migration does not require any special competencies or knowledge to get started with the migration.
Full & Accurate
We've tackled all significant peculiarities of different helpdesks to help you accurately and efficiently migrate massive volumes of information

Reasons to use Help Desk Migration to migrate data from office24by to SupportPortal

Castle gates

Strong security of your records

The migration is conducted over a protected connection, and all your credentials will immediately be removed after you complete the data migration.

Next

Intuitive data migration wizard

With Help Desk Migration it really is simple to migrate your customer care to a new helpdesk without involving the IT department

Next

Wizard window
Mapping fields window

Exceptional data mapping

Our service allows mapping standard and even custom fields , thus letting you make sure that the data end up being in the right destinations in SupportPortal.

Next

Maintained relation between object and people

When migrating your data from office24by to SupportPortal we maintain all relations between tickets and their corresponding contacts, attachments, etc., therefore retaining the history info.

Next

Relations illustration

What you may migrate from office24by to SupportPortal

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
96% of users love our service

We’re recognized for best support,
usability, and high ROI
in cloud migration.

How does data migration from office24by to SupportPortal work

  • Prepare

    Sign-up and go to our migration tool.

  • Connect office24by

    Choose and link your office24by support desk with HDM.

  • Connect SupportPortal

    Give access to your SupportPortal account.

  • Clarify your needs

    Let us know exactly what parts of your migration you would like to adjust

  • Get your preferences estimated

    We will research your case and get back to you with a total price and a scope of tasks.

  • Migrate from office24by to SupportPortal all data

    Move all your customer support information in a single push.

Your data is in good hands

We take the protection of your data seriously, so we apply, as well as develop our own, best practices and methods to secure it.


Price estimation

Select your current Help Desk platform and the future one
Number of records in your current Help Desk
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Let's get connected
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
What kind of customization do you need?
Please describe your needs as detailed as possible

Thanks for your request!

We'll get back to you as soon as we have the estimate ready.

Have any questions?

Hear from our satisfied clients

Migrate the data automatically

See for yourself that switching from one help desk to another is easy even if you're not computer savvy.
Start an automated migration

Let a specialist perform your SupportPortal import

Our staff would be more than happy to perform a personalized migration if you have special requirements.
Get a price estimation

Blog Articles You Might Find Useful

Help Desk Migration: Perks and Challenges of Manual and Automated Ways

Help Desk Migration: Perks and Challenges of Manual and Automated Ways

June 21, 2018

Data migration isn’t a piece of cake. Many businesses think of the help desk migration like about a dangerous journey, full of risks, long waits, and time and money loss. Moving their help desk from one system to another, they prefer to start over from scratch and leave their data behind. Contrary to this belief, …

How To Pick The Right Data Migration Tool

How To Pick The Right Data Migration Tool

October 16, 2019

With so many data migration tools being released every year, picking one has become a task in itself. You have freeware options, paid solutions, custom-tailored systems but which one of them is actually worth your attention? Join us as we uncover all the nitty-gritty details so that you can pick the best data migration software …

3 Strategies to Follow When Switching Help Desks

3 Strategies to Follow When Switching Help Desks

January 2, 2019

The needs of the customer support team change along with the growth of the product line and customer base. Eventually, this leads to the decision of choosing a new, more powerful help desk platform. But switching to new software with all future advantages causes a number of inconveniences at the time of transition. You need …

Book a Call
cancel
%s
— %s