office24by to Intelligent Troubleshooting
migration service

Extremely easy , no special knowledge or coding required. A complete office24by to Intelligent Troubleshooting data migration instrument.

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Risk-free and Reliable
Your passwords along with records are safe with us and will be used for import only.
Effective and Easy
Help Desk Migration does not require any specialized skills or knowledge to get started with the migration.
Optimal & Precise
We've handled all key peculiarities of different helpdesks to help you accurately and efficiently migrate large amounts of data

Why you should use Help Desk Migration to switch from office24by to Intelligent Troubleshooting

Castle gates

Strong privacy of your information

The migration is completed by the machine over a secure connection, and all your credentials will instantly be removed after you complete the data migration.

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Automatic data migration wizard

With Help Desk Migration it certainly is easy to transfer your customer support to a new helpdesk without involving the IT department

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Wizard window
Mapping fields window

Upper-level data mapping

Our system allows mapping standard as well as custom fields , thus letting you be sure that the records end up in the right places in Intelligent Troubleshooting.

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Retained connection between object and people

When migrating your records from office24by to Intelligent Troubleshooting we preserve all relations between tickets and their corresponding contacts, attachments, etc., thus retaining the history info.

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Relations illustration

What you may migrate from office24by to Intelligent Troubleshooting

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
96% of users love our service

We’re recognized for best support,
usability, and high ROI
in cloud migration.

In what way does data migration from office24by to Intelligent Troubleshooting work

  • Get ready

    Register and go to our migration tool.

  • Connect office24by

    Pick and connect your office24by service desk with HDM.

  • Connect Intelligent Troubleshooting

    Give the right to access your Intelligent Troubleshooting account.

  • Clarify your needs

    Let us understand precisely what aspects of your migration you wish to adjust

  • Get your needs estimated

    We'll investigate your case and send you with a total price and a scope of work.

  • Migrate from office24by to Intelligent Troubleshooting all data

    Migrate all your customer service records in a single push.

Your data is in good hands

We take the privacy of your data seriously, so we use, as well as develop our own, best practices and methods to secure it.


Price estimation

Select your current Help Desk platform and the future one
Number of records in your current Help Desk
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Let's get connected
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
What kind of customization do you need?
Please describe your needs as detailed as possible

Thanks for your request!

We'll get back to you as soon as we have the estimate ready.

Have any questions?

Hear from our happy buyers

Migrate the records all by yourself

See yourself that transferring from one help desk to another is easy even if you're not computer savvy.
Start an automated migration

Let a pro run your Intelligent Troubleshooting import

Our team would be more than happy to run a customized migration if you have specific needs.
Get a price estimation

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