NTR Cloud to OTRS
migration service

Extremely easy , no special knowledge or coding required. A complete NTR Cloud to OTRS data migration instrument.

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Risk-free and Safe
Your passwords along with records are safe with us and will be used for import only.
Effective and Easy
Help Desk Migration does not require any specialized skills or knowledge to get started with the migration.
Optimal & Precise
We've handled all major peculiarities of different helpdesks to let you accurately and efficiently migrate large loads of data

Why you should use Help Desk Migration to switch from NTR Cloud to OTRS

Strong privacy of your data

The migration is completed by the machine over a secure connection, and all your credentials will instantly be deleted after you complete the data migration.

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Automatic data migration wizard

With Help Desk Migration it certainly is easy to transfer your customer service to a new helpdesk without involving the IT department

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Upper-level data mapping

Our system allows mapping standard and custom fields , thus letting you be sure that the records end up being in the right places in OTRS.

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Retained relation between object and people

When migrating your records from NTR Cloud to OTRS we keep all relations between tickets and their respective contacts, attachments, etc., thus retaining the history info.

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What you may migrate from NTR Cloud to OTRS

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
high performer badge

Help Desk Migration receives
High Performer Badge by
review site G2 Crowd


In what way does data migration from NTR Cloud to OTRS work

  • Get ready

    Sign up and go to our migration service.

  • Select and link your NTR Cloud service desk with HDM.

  • Grant the right to access your OTRS account.

  • Describe your needs

    Let us understand precisely what components of your migration you wish to fine-tune

  • Get your preferences estimated

    We'll investigate your case and send you with a price and a scope of work.

  • Migrate from NTR Cloud to OTRS all data

    Transfer all your customer support records in a single push.


Your data is in good hands

We take the privacy of your data seriously, so we use, as well as develop our own, best practices and strategies to protect it.


Price estimation

Select your current Help Desk platform and the future one
Number of records in your current Help Desk
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Let's get connected
Automated Migration price
During automated migration we transfer records , including relations between them.
Custom Migration price
Any modules, any requirements.
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Have any questions?

Hear from our happy customers

Migrate the records by yourself

See yourself that moving from one help desk to another is easy even if you're not computer savvy.
Start an automated migration

Let a pro run your OTRS import

Our team would be more than happy to run a customized migration in case you have special demands.
Get a price estimation
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