ngDesk import
in a few clicks

Without developers, timelack and hustle. With step-by-step ngDesk import setup form.

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ngDesk import tool you’ve been looking for

Now, there’s no need to bother about any help desk import problems. Full migration from platform to platform with HDM fast and effortless.
Save time & money
Lower process cost, a swift transfer to the new help desk, and no need to design the migration method. All with HDM.
Simple process
Just prepare your information for transition ahead of time and start moving your records. No need to fiddle with anything.
Key data aside
Regardless of your reasons, transfer your old data to the target platform to keep up with customers easier.
Automated method

A bare minimum is required from you. We already made the migration method.

Just configure your platform import requirements and you’re good to go.

Maintained dependency

Using HDM, you don’t have to be concerned that all your migrated customer service data will end up somehow scattered.

Whether it is the requester info or customer contacts, all of this is accounted for.

Your info is protected

When you grant your access credentials to our migration tool, you can rest assured.

Only the employees directly connected to the data transfer will be able to access to your accounts and customer info.

All the records is guarded by the state of the encryption systems from any electronic attacks.

Data mapping

Pick what piece of info comes to your new solution yourself.

During the data migration, you can check what entities will cut and what will stay.

Ease of use

The entire process was intentionally created to let users to run the migration on their own.

No need to have programming experience or proprietary knowledge, just follow the on-screen prompts.

Our customers are priority

One of the main priorities of our team is to provide a service that we would like to receive ourselves. Even though G2 acclaimed our customer care, we won’t stop there.

Why import data to ngDesk using Help Desk Migration?

Castle gates

Security first

We don't share any of your information with third parties, and additionally meticulously protect it, so nothing gets lost or stolen.


User-friendly wizard to setup import

Our service was built to provide you with a user-friendly data migration tool that helps to get the work done seamlessly.


Wizard window
Mapping fields window

Alternative and powerful field mapping

Only Help Desk Migration lets you automatically transfer custom fields, as well as map their location.


Preserved relations between objects and people

All tickets will be imported to ngDesk with their respective agents, contacts, and attachments, thus, saving the record of customers' requests.


Relations illustration

Objects you may import to ngDesk

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
96% of users love our service

We’re recognized for best support,
usability, and high ROI
in cloud migration.

Import data to ngDesk in six easy steps

  • Prepare

    Sign up and go to our migration wizard.

  • Choose and link your source service desk with HDM.

  • Grant access to your ngDesk account.

  • Express your business needs

    Let us know what parts of your migration you wish to modify

  • Get your preferences estimated

    We shall research your case and send you with a price and a scope of work.

  • Import to ngDesk all data

    Transfer all your customer service records in a single push.

We keep your data safe

We take security very seriously and have established a complete set of practices, technologies, and policies to help ensure your data is secure.

Price estimation

Don't know how to estimate the cost of data migration?
Just check out this video for a detailed guide.

Select your current platform and the future one
Number of records in your current platform
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Let's get connected
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
What kind of customization do you need?
Please describe your needs as detailed as possible

Thanks for your request!

We'll get back to you as soon as we have the estimate ready.

Have any questions?

Voice of the buyers

ngDesk import in a few clicks

Automatically. Securely. Quickly

Proceed to Free Migration

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