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ngDesk to UseDesk
migration service

Extremely easy , no special knowledge or coding required. A complete ngDesk to UseDesk data migration instrument.

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The best ngDesk to UseDesk tool made for you

There’s no need to create a script, nor do you need a programmer. Just perform your platform to platform switch in a couple of simple steps.
Save on your time and money
Skip the system analysis and script development processes. Simply decide on the records you need to migrate and start the transition immediately.
Easy migration
No specific knowledge or skill needed. Just pick what data will go to the target platform and see the miracle happening.
Data completion
Transfer your help desk data in full to ensure that no ticket is missing critical customer service details.
Automated tool

Afraid that you’ll need special skills to migrate your info? Worry not as we made sure that our tool accessible as possible.

Connect the platforms, select data, click ok, and the migration is ready!

Intact connections

Starting from the ticket requester to every comment author, all you records will keep their initial data structure intact.

You don’t have to worry that a part of the info will be missing and service quality will decrease. Everything will arrive how you left it.

Data safety is paramount

You data is key which is why we developed a system that will keep your data intact.

Neither sophisticated electronic attacks nor physical disasters will touch your data anyhow.

You’re in control

Manage your information with our internal data mapping solution. Select what goes where, set priorities, and even ditch the stuff you don’t like, all within Migration Wizard.

Simple & effective

In just a couple of buttons to press it will be possible to choose what goes where, when it goes, and how.

Our software took user experience as an essential factor and made sure that it will be possible to to take the full advantage of the tool easily.

Great service first

Outside of providing great customer support services, we always strive to improve our customer service.

As a team, we want you to enjoy best possible service, which is why we are continuously putting so much effort to enhance the core experience.


Why you should use Help Desk Migration to switch from ngDesk to UseDesk

Castle gates

Strong safety of your data

The migration is conducted over a secure connection, and all your credentials will instantly be deleted after you complete the data migration.

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Automatic data migration wizard

With Help Desk Migration it certainly is easy to transfer your support service to a new helpdesk without involving the IT department

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Wizard window
Mapping fields window

Upper-level data mapping

Our system allows mapping standard and custom fields , thus letting you be sure that the data end up in the right destinations in UseDesk.

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Sustained connection between object and people

When migrating your records from ngDesk to UseDesk we keep all relations between tickets and their respective contacts, attachments, etc., therefore retaining the history info.

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Relations illustration

What you may migrate from ngDesk to UseDesk

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
96% of users love our service

We’re recognized for best support,
usability, and high ROI
in cloud migration.

In what way does data migration from ngDesk to UseDesk work

  • Get ready

    Start by setting up Agent profiles and all needed custom fields in the new help desk. Now, get started on migrating your data from ngDesk to UseDesk.

  • Connect ngDesk

    Fill in the form with requested credentials to allow our data migration tool to retrieve data from your current help desk.

  • Connect UseDesk

    Do the same action to connect our service with the new help desk and thereby make it possible to import the records.

  • Choose objects

    Select the information you need to migrate and set the ticket fields mapping, so the records could be migrated in line with your needs

  • Migrate limited amount of data

    Try our Free Demo Migration to check how the information migrate. You will be able to browse 20 tickets in your new help desk in a few minutes!

  • Migrate to UseDesk everything

    Once everything's tested out, find a quiet time with the least load on the support staff and begin migrating from ngDesk to UseDesk.

Your data is in good hands

We take the privacy of your data seriously, so we use, as well as develop our own, best practices and methods to protect it.


Price estimation

Don't know how to estimate the cost of data migration?
Just check out this video for a detailed guide.

Select your current Help Desk platform and the future one
Number of records in your current Help Desk
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Let's get connected
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
What kind of customization do you need?
Please describe your needs as detailed as possible

Thanks for your request!

We'll get back to you as soon as we have the estimate ready.

Have any questions?

Hear from our happy customers

Migrate the records by yourself

See on your own that moving from one help desk to another is easy even if you're not computer savvy.
Start an automated migration

Let a pro run your UseDesk import

Our team would be more than happy to run a customized migration in case you have special demands.
Get a price estimation

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