ngDesk to UseDesk
migration service
Extremely easy , no special knowledge or coding required. A complete ngDesk to UseDesk data migration instrument.
ngDesk to UseDesk
The best ngDesk to UseDesk tool made for you
There’s no need to create a script, nor do you need a programmer. Just perform your platform to platform switch in a couple of simple steps.Save on your time and money
Skip the system analysis and script development processes. Simply decide on the records you need to migrate and start the transition immediately.Easy migration
No specific knowledge or skill needed. Just pick what data will go to the target platform and see the miracle happening.Data completion
Transfer your help desk data in full to ensure that no ticket is missing critical customer service details.Automated tool
Afraid that you’ll need special skills to migrate your info? Worry not as we made sure that our tool accessible as possible.
Connect the platforms, select data, click ok, and the migration is ready!
Intact connections
Starting from the ticket requester to every comment author, all you records will keep their initial data structure intact.
You don’t have to worry that a part of the info will be missing and service quality will decrease. Everything will arrive how you left it.
Data safety is paramount
You data is key which is why we developed a system that will keep your data intact.
Neither sophisticated electronic attacks nor physical disasters will touch your data anyhow.
You’re in control
Manage your information with our internal data mapping solution. Select what goes where, set priorities, and even ditch the stuff you don’t like, all within Migration Wizard.
Simple & effective
In just a couple of buttons to press it will be possible to choose what goes where, when it goes, and how.
Our software took user experience as an essential factor and made sure that it will be possible to to take the full advantage of the tool easily.
Great service first
Outside of providing great customer support services, we always strive to improve our customer service.
As a team, we want you to enjoy best possible service, which is why we are continuously putting so much effort to enhance the core experience.
Why you should use Help Desk Migration to switch from ngDesk to UseDesk
Strong safety of your data
The migration is conducted over a secure connection, and all your credentials will instantly be deleted after you complete the data migration.Next
Automatic data migration wizard
With Help Desk Migration it certainly is easy to transfer your support service to a new helpdesk without involving the IT departmentNext
Upper-level data mapping
Our system allows mapping standard and custom fields , thus letting you be sure that the data end up in the right destinations in UseDesk.Next
Sustained connection between object and people
When migrating your records from ngDesk to UseDesk we keep all relations between tickets and their respective contacts, attachments, etc., therefore retaining the history info.Next
What you may migrate from ngDesk to UseDesk
Help Desk Objects
Tickets
with replies, notes and attachments
Contact
Companies
Agents
Agents Groups
Knowledge Base Objects
Articles
with images and attachments
Categories
Folders
96% of users love our service
We’re recognized for best support,
usability, and high ROI
in cloud migration.
In what way does data migration from ngDesk to UseDesk work
-
Get ready
Start by setting up Agent profiles and all needed custom fields in the new help desk. Now, get started on migrating your data from ngDesk to UseDesk.
-
Connect ngDesk
Fill in the form with requested credentials to allow our data migration tool to retrieve data from your current help desk.
-
Connect UseDesk
Do the same action to connect our service with the new help desk and thereby make it possible to import the records.
-
Choose objects
Select the information you need to migrate and set the ticket fields mapping, so the records could be migrated in line with your needs
-
Migrate limited amount of data
Try our Free Demo Migration to check how the information migrate. You will be able to browse 20 tickets in your new help desk in a few minutes!
-
Migrate to UseDesk everything
Once everything's tested out, find a quiet time with the least load on the support staff and begin migrating from ngDesk to UseDesk.
Your data is in good hands
We take the privacy of your data seriously, so we use, as well as develop our own, best practices and methods to protect it.
Price estimation
Don't know how to estimate the cost of data migration?
Just check out this video for a detailed guide.
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
Have any questions?
Hear from our happy customers
-
Having a smooth transition from Oracle Cloud to Zendesk. Amazing support and technical advice. Delivery was made according to the original project schedule. No extra charges than what was quoted. - The customer support team were kind, professional, and efficient throughout the entire process. We changed dates of our migration on them twice, and they rolled with the punches. Great customer service.
- Did exactly what they advertised. They imported over 160,000 tickets for us from Desk.com to Zendesk. Quick support, good value and fairly priced.
Migrate the records by yourself
See on your own that moving from one help desk to another is easy even if you're not computer savvy.
Start an automated migration Let a pro run your UseDesk import
Our team would be more than happy to run a customized migration in case you have special demands.
Get a price estimation Blog Articles You Might Find Useful
Help Desk System Reviews
Is Open Source Help Desk Right for Your Business?
One of the most common questions that business owners ask themselves when choosing between a free and a paid version of the software is: "Why…
Data Migration 101
Help Desk Migration vs Salesforce Migration Tool: Which Matches Your Goals Better?
If you haven’t already started evaluating alternatives for your Desk help desk, then it’s just about time to give it a thought. Chances are high…
Data Migration 101
What is Data Migration? — A Comprehensive Guide To Transfers
You have migrated data before. Be it from your old cell phone to a smartphone. Be it automatically or manually, chances are you already have…