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ngDesk to Seraph Help Desk
migration service

Trouble-free , no special know how or coding required. A complete ngDesk to Seraph Help Desk data migration instrument.

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The best ngDesk to Seraph Help Desk tool made for you

There’s no need to write a code, nor do you need a programmer. Just perform your platform to platform switch in a couple of easy steps.
Save on your time and money
Avoid the system analysis and script development processes. Simply decide on the records you need to move and set off with the transition when comfortable.
Simple transition process
No tech expertise needed. Just pick what data will go to the target platform and see the magic happening.
Data structure maintenance
Move your help desk info in full to ensure that no ticket is missing essential customer support information.
Easy process

No need to worry about coding or continuously watch each piece of info moved.

Just link both platforms, choose what you want to take to a new database and allow the Migration Wizard do the remainder.

From sender information to phone number connection, all you records will keep their initial connections untouched.

You don’t have to worry that some data will be lost and service quality will decrease. Everything will arrive how you left it.

Security is paramount

Information is everything which is why we created a system that will keep your information untouched.

Neither sophisticated electronic attacks nor physical disasters will touch your data anyhow.

You control the process

Take complete control of your information with our in-app data mapper. Choose what goes where, set priorities, and even discard the stuff you need, all within Migration Wizard.

Guided migration

If this is your first migration, worry not. Useful and insightful on-screen instructions will help you set up an accurate data import.

You don’t need to worry that you’ll be confused with a whole dictionary in tech jargon.

Good service first

Except providing great customer service, we always strive to improve our customer service.

As a company, we want you to have the friendly and helpful service, which is why we are always putting so much effort to increase the core experience.


Why you should use Help Desk Migration to migrate data from ngDesk to Seraph Help Desk

Castle gates

Strong privacy of your records

The migration is carried out over a protected connection, and all your credentials will instantly be deleted after you complete the data migration.

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Automatic data migration wizard

With Help Desk Migration it is simple to transfer your support service to a new helpdesk without involving the IT department

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Wizard window
Mapping fields window

Excellent data mapping

Our system allows mapping standard and even custom fields , thus letting you be sure that the data end up being in the right places in Seraph Help Desk.

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When migrating your records from ngDesk to Seraph Help Desk we maintain all relations between tickets and their respective contacts, attachments, etc., therefore retaining the history info.

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Relations illustration

What you may migrate from ngDesk to Seraph Help Desk

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
96% of users love our service

We’re recognized for best support,
usability, and high ROI
in cloud migration.

In what way does data migration from ngDesk to Seraph Help Desk work

  • Get ready

    Sign-up and go to our migration service.

  • Opt and link your ngDesk service desk with HDM.

  • Give access to your Seraph Help Desk account.

  • Outline your business needs

    Let us know what aspects of your migration you want to adjust

  • Have your preferences estimated

    We'll investigate your application and send you with a cost and a scope of tasks.

  • Migrate from ngDesk to Seraph Help Desk everything

    Migrate all your customer service information in a single push.

Your data is in good hands

We take the safety of your data seriously, so we apply, as well as develop our own, best practices and strategies to protect it.


Price estimation

Don't know how to estimate the cost of data migration?
Just check out this video for a detailed guide.

Select your current Help Desk platform and the future one
Number of records in your current Help Desk
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Let's get connected
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
What kind of customization do you need?
Please describe your needs as detailed as possible

Thanks for your request!

We'll get back to you as soon as we have the estimate ready.

Have any questions?

Hear from our happy clients

Migrate the records automatically

See yourself that switching from one help desk to another is easy even if you're not computer savvy.
Start an automated migration

Let an expert perform your Seraph Help Desk import

Our team would be more than happy to perform a customized migration in case you have specific demands.
Get a price estimation

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