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ngDesk to Polar HelpDesk
migration service

Smooth , no special knowledge or programming required. A complete ngDesk to Polar HelpDesk data migration instrument.

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Your best tool for ngDesk to Polar HelpDesk data migration

No need to create a script, nor do you need a programmer. Just set up your platform to platform migration in a couple of simple steps.
Save on resources
Skip complex data audit and script development processes. Just decide on customer info you need to migrate and set off with the transition right away.
Effortless migration
No special knowledge or skill required. Just pick what data will go to the new platform and observe the miracle happening.
Record completion
Migrate your help desk records in full to ensure that no ticket has lost essential customer service details.
Automated migration

Scared that you’ll have to use advanced skills to move your info? Worry not as we made sure that our tool interface is as easy to use as possible.

Attach the help desks, pick data, click ok, and the migration is ready!

Data dependency

Your customer info migrates complete and we mean it.

Each email, every ticket, and every user profile will reach the target complete with its attachments, contact connections, and interaction archive.

Data protected

Your customer data is safe and sound with us. Not even all our staff members have see your credentials or other information.

You can rest assured that with HDM no data breaches will take place.

You control the process

Manage your information with our internal data mapper. Pick what goes where, set priorities, and even discard the stuff you don’t like, all with our Migration Wizard.

Step-by-step instructions

If this is your first migration, worry not. Helpful and insightful on-screen instructions will help you move your information accurately.

There’s no need to concern that you’ll be overwhelmed with terms and tech jargon.

Customer priority

As a migration service supplier, we work to offer the best possible migration tool. Yet, our priority is customer support quality.

As evident by our many five-star user reviews on G2, we want you to have the best possible experience.


Reasons to use Help Desk Migration to switch from ngDesk to Polar HelpDesk

Castle gates

Strong security of your information

The migration is done over a secure connection, and all your credentials will instantly be removed after you complete the data migration.

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Intuitive data migration wizard

With Help Desk Migration it really is easy to transfer your customer support to a new helpdesk without involving the IT department

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Wizard window
Mapping fields window

Exceptional data mapping

Our service allows mapping standard as well as custom fields , thus helping you to be sure that the records end up in the right destinations in Polar HelpDesk.

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When migrating your data from ngDesk to Polar HelpDesk we preserve all connections between tickets and their corresponding contacts, attachments, etc., thus retaining the history info.

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Relations illustration

What you may migrate from ngDesk to Polar HelpDesk

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
96% of users love our service

We’re recognized for best support,
usability, and high ROI
in cloud migration.

How does data migration from ngDesk to Polar HelpDesk work

  • Prepare

    Register and go to our migration software.

  • Connect ngDesk

    Select and connect your ngDesk support desk with HDM.

  • Connect Polar HelpDesk

    Give access to your Polar HelpDesk account.

  • Detail your business needs

    Let us know what elements of your migration you wish to modify

  • Have your needs estimated

    We will investigate your case and get back to you with a total price and a scope of work.

  • Migrate from ngDesk to Polar HelpDesk all data

    Migrate all your customer support information in a single push.

Your data is in good hands

We take the protection of your data seriously, so we use, as well as develop our own, best practices and techniques to secure it.


Price estimation

Select your current Help Desk platform and the future one
Number of records in your current Help Desk
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Let's get connected
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
What kind of customization do you need?
Please describe your needs as detailed as possible

Thanks for your request!

We'll get back to you as soon as we have the estimate ready.

Have any questions?

Hear from our satisfied buyers

Migrate the data all by yourself

See for yourself that transferring from one help desk to another is simple even if you're not computer savvy.
Start an automated migration

Let a specialist run your Polar HelpDesk import

Our staff would be more than happy to run a customized migration if you have specific demands.
Get a price estimation

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