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ngDesk to office24by
migration service

Trouble-free , no special knowledge or coding required. A complete ngDesk to office24by data migration tool.

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The best ngDesk to office24by tool made for you

There’s no need to create a script, nor do you need a programmer. Just set up your platform to platform switch in a couple of simple steps.
Save on your time and money
Skip the system analysis and tool development processes. Simply pick customer info you need to migrate and set off with the transition right away.
Simple migration
No tech knowledge or skill needed. Just select what data will go to the target solution and observe the miracle happening.
Data completion
Move your help desk data in full to ensure that no ticket has lost critical customer service information.
Automated tool

Afraid that you’ll need advanced skills to migrate your info? Don’t be as we made sure that our tool interface is as easy to use as possible.

Connect the help desks, pick data, click ok, and you’re done!

Starting from the ticket requester to every comment author, all you records will keep their previous data structure untouched.

You don’t have to worry that a part of the data will be lost and service quality will degrade. Everything will be waiting for you where you left it.

Data safety is paramount

Information is key which is why we created a tool that will keep your information intact.

Neither hackers will have access to your accounts nor physical disasters will impact your records anyhow.

Record mapping

Choose data that will be migrated by using our built-in data viewer.

From contacts to tickets to knowledge base articles, it will be possible to pick anything you might ever need.

Step-by-step instructions

If you are new to data migrations, worry not. Useful and simplified on-screen prompts will help you migrate your information accurately.

You don’t need to worry that you’ll be confused with a whole dictionary in tech jargon.

Customer service first

Apart from providing great customer service, we always strive to develop our customer service.

As a team, we want you to have the friendly and helpful service, which is why we are continuously making great strides to enhance the core experience.


Why you should use Help Desk Migration to switch from ngDesk to office24by

Castle gates

Strong privacy of your data

The migration is completed by the machine over a secure connection, and all your credentials will instantly be removed after you complete the data migration.

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Automatic data migration wizard

With Help Desk Migration it is easy to transfer your customer support to a new helpdesk without involving the IT department

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Wizard window
Mapping fields window

Excellent data mapping

Our system allows mapping standard and custom fields , thus letting you make sure that the data end up in the right places in office24by.

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Retained relation between object and people

When migrating your records from ngDesk to office24by we keep all relations between tickets and their corresponding contacts, attachments, etc., therefore retaining the history info.

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Relations illustration

What you may migrate from ngDesk to office24by

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
96% of users love our service

We’re recognized for best support,
usability, and high ROI
in cloud migration.

In what way does data migration from ngDesk to office24by work

  • Get ready

    Sign up and go to our migration service.

  • Connect ngDesk

    Choose and connect your ngDesk service desk with HDM.

  • Connect office24by

    Give access to your office24by account.

  • Detail your requirements

    Let us understand precisely what elements of your migration you want to tweak

  • Get your preferences estimated

    We shall investigate your application and get back to you with a cost and a scope of work.

  • Migrate from ngDesk to office24by everything

    Transfer all your customer service information in a single push.

Your data is in good hands

We take the safety of your data seriously, so we use, as well as develop our own, best practices and strategies to secure it.


Price estimation

Select your current Help Desk platform and the future one
Number of records in your current Help Desk
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Let's get connected
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
What kind of customization do you need?
Please describe your needs as detailed as possible

Thanks for your request!

We'll get back to you as soon as we have the estimate ready.

Have any questions?

Hear from our happy customers

Migrate the records by yourself

See yourself that moving from one help desk to another is easy even if you're not computer savvy.
Start an automated migration

Let an expert run your office24by import

Our team would be more than happy to run a customized migration if you have special requirements.
Get a price estimation

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