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ngDesk to Mi4biz
migration service

Extremely easy , no special expertise or programming required. A complete ngDesk to Mi4biz data migration tool.

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The best ngDesk to Mi4biz tool made for you

There’s no need to create a script, nor do you need a developer. Just set up your platform to platform migration in a couple of easy steps.
Save on your time and money
Skip complex data audit and tool development processes. Just pick the records you need to move and start the transition right away.
Simple migration
No tech knowledge or skill required. Just select what data will go to the new solution and see the magic happening.
Data completion
Move your help desk data in full to make sure that no ticket has lost vital customer support information.
Effortless process

You don’t have to bother about scripting or constantly watch each piece of info transferred.

Just attach both platforms, pick what you need to migrate and allow the Migration Wizard do the rest for you.

From sender information to phone number connection, your entire database will keep their prior connections untouched.

You don’t have to worry that a part of the records will be missing and service quality will decrease. Everything will arrive where you expected.

Security is priority

Information is everything which is why we created a tool that will keep your customer records safe and sound.

Neither sophisticated electronic attacks nor physical disasters will affect your records in any way.

You control the process

Take complete control of your customer data with our in-app data mapper. Choose what goes where, set priorities, and even ditch the things you don’t like, all within Migration Wizard.

Simple & effective

In only a few clicks you will be able to choose what goes where, when it goes, and in what order.

Our tech engineers took customer experience as a priority and ensured that you will be able to use the system to its fullest.

Good service first

Apart from producing great customer service, we always aim to improve our customer service.

As a team, we want you to experience best possible service, which is why we are always putting so much effort to enhance the general experience.


Why you should use Help Desk Migration to switch from ngDesk to Mi4biz

Castle gates

Strong privacy of your data

The migration is performed over a secure connection, and all your credentials will automatically be removed after you complete the data migration.

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Automatic data migration wizard

With Help Desk Migration it certainly is easy to move your customer support to a new helpdesk without involving the IT department

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Wizard window
Mapping fields window

Upper-level data mapping

Our system allows mapping standard and custom fields , thus helping you to make sure that the records end up being in the right places in Mi4biz.

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Retained relation between object and people

When migrating your records from ngDesk to Mi4biz we keep all connections between tickets and their corresponding contacts, attachments, etc., thus retaining the history info.

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Relations illustration

What you may migrate from ngDesk to Mi4biz

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
96% of users love our service

We’re recognized for best support,
usability, and high ROI
in cloud migration.

In what way does data migration from ngDesk to Mi4biz work

  • Get ready

    Sign up and go to our migration software.

  • Connect ngDesk

    Pick and link your ngDesk service desk with HDM.

  • Connect Mi4biz

    Grant access to your Mi4biz account.

  • Clarify your business needs

    Let us know what aspects of your migration you would like to adjust

  • Have your preferences estimated

    We shall research your case and send you with a price and a scope of work.

  • Migrate from ngDesk to Mi4biz all data

    Move all your customer support records in a single push.

Your data is in good hands

We take the privacy of your data seriously, so we utilize, as well as develop our own, best practices and techniques to secure it.


Price estimation

Don't know how to estimate the cost of data migration?
Just check out this video for a detailed guide.

Select your current Help Desk platform and the future one
Number of records in your current Help Desk
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Let's get connected
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
What kind of customization do you need?
Please describe your needs as detailed as possible

Thanks for your request!

We'll get back to you as soon as we have the estimate ready.

Have any questions?

Hear from our happy customers

Migrate the records by yourself

See yourself that moving from one help desk to another is simple even if you're not computer savvy.
Start an automated migration

Let a pro run your Mi4biz import

Our team would be more than happy to run a custom migration if you have particular requirements.
Get a price estimation

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