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ngDesk to iHelpdesk
migration service

Trouble-free , no special know how or coding required. A complete ngDesk to iHelpdesk data migration software.

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The best ngDesk to iHelpdesk tool made for you

There’s no need to write a code, nor do you need a programmer. Just set up your platform to platform migration in a couple of easy steps.
Save on your time and money
Avoid the system analysis and code development processes. Just pick customer info you need to transfer and start the transition when comfortable.
Easy transition process
No specific expertise needed. Just choose what data will go to the new solution and observe the wonders happening.
Data structure maintenance
Transfer your help desk info in full to ensure that no ticket has lost essential customer support information.
Simple and easy procedure

No need to worry about coding or continuously control each piece of info transferred.

Just attach both platforms, tick what you want to migrate and allow the system do the remainder.

Intact connections

From sender information to phone number connection, your entire database will keep their previous connections intact.

You don’t have to worry that some records will be lost and service quality will degrade. Everything will arrive where you expected.

Security is priority

Information is everything which is why we developed a system that will keep your customer records intact.

Neither hackers will have access to your accounts nor physical disasters will affect your records in any way.

You’re in control

Take complete control of your customer data with our in-app data mapper. Select what goes where, set priorities, and even discard the stuff you need, all with our Migration Wizard.

Step-by-step instructions

If this is your first migration, don’t worry. Useful and insightful on-screen instructions will help you migrate your information accurately.

There’s no need to concern that you’ll be confused with a whole dictionary in tech jargon.

Great service first

Apart from producing great customer service, we always want to develop our customer service.

As a company, we want you to experience friendly and helpful service, which is why we are always putting so much effort to improve the general experience.


Why you should use Help Desk Migration to migrate data from ngDesk to iHelpdesk

Castle gates

Strong safety of your records

The migration is performed over a protected connection, and all your credentials will instantly be removed after you complete the data migration.

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Automatic data migration wizard

With Help Desk Migration it is simple to transfer your customer care to a new helpdesk without involving the IT department

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Wizard window
Mapping fields window

Excellent data mapping

Our system allows mapping standard and even custom fields , thus letting you ensure that the records end up being in the right places in iHelpdesk.

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Sustained connection between object and people

When migrating your records from ngDesk to iHelpdesk we maintain all relations between tickets and their corresponding contacts, attachments, etc., thus retaining the history info.

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Relations illustration

What you may migrate from ngDesk to iHelpdesk

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
96% of users love our service

We’re recognized for best support,
usability, and high ROI
in cloud migration.

In what way does data migration from ngDesk to iHelpdesk work

  • Get ready

    Sign-up and go to our migration tool.

  • Connect ngDesk

    Pick and link your ngDesk service desk with HDM.

  • Grant the right to access your iHelpdesk account.

  • Describe your business needs

    Let us know exactly what aspects of your migration you need to adjust

  • Have your requirements estimated

    We'll research your application and get back to you with a total price and a scope of work.

  • Migrate from ngDesk to iHelpdesk all data

    Transfer all your customer service information in a single push.

Your data is in good hands

We take the safety of your data seriously, so we apply, as well as develop our own, best practices and methods to secure it.


Price estimation

Select your current Help Desk platform and the future one
Number of records in your current Help Desk
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Let's get connected
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
What kind of customization do you need?
Please describe your needs as detailed as possible

Thanks for your request!

We'll get back to you as soon as we have the estimate ready.

Have any questions?

Hear from our happy clients

Migrate the records automatically

See on your own that switching from one help desk to another is easy even if you're not computer savvy.
Start an automated migration

Let an expert perform your iHelpdesk import

Our team would be more than happy to perform a customized migration if you have specific requirements.
Get a price estimation

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