ngDesk to HESK
migration service

Extremely easy , no special skill set or coding required. A complete ngDesk to HESK data migration instrument.

More details
Risk-free and Reliable
Your passwords along with data are safe with us and will be used for import only.
Effective and Understandable
Help Desk Migration does not require any specialized experience or knowledge to get started with the migration.
Optimal & Accurate
We've handled all key peculiarities of different helpdesks to help you accurately and efficiently migrate massive volumes of data

Why you should use Help Desk Migration to migrate data from ngDesk to HESK

Strong privacy of your information

The migration is conducted over a protected connection, and all your credentials will immediately be removed after you complete the data migration.

Next

Automatic data migration wizard

With Help Desk Migration it certainly is simple to migrate your customer care to a new helpdesk without involving the IT department

Next

Upper-level data mapping

Our system allows mapping standard as well as custom fields , thus letting you be sure that the data end up being in the right places in HESK.

Next

Retained association between object and people

When migrating your records from ngDesk to HESK we preserve all relations between tickets and their corresponding contacts, attachments, etc., therefore retaining the history info.

Next


What you may migrate from ngDesk to HESK

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
high performer badge

Help Desk Migration receives
High Performer Badge by
review site G2 Crowd


In what way does data migration from ngDesk to HESK work

  • Get ready

    Start off by preparing Agent profiles and all needed custom fields in the new help desk. Now, begin migrating your data from ngDesk to HESK.

  • Fill out the form with requested credentials to make it possible for our data migration tool to retrieve data from your current help desk.

  • Connect HESK

    Repeat the same action to integrate our service with the new help desk and thereby make it possible to import the records.

  • Select objects

    Choose the records you need to migrate and set the ticket fields mapping, so the data could be transferred based upon your needs

  • Migrate small amount of data

    Test out our Free Demo Migration to see how the data migrate. You will be able to browse 20 tickets in your new help desk in a few minutes!

  • Migrate to HESK all data

    When everything's tested, determine a quiet time with the minimal load on the support staff and begin migrating from ngDesk to HESK.


Your data is in good hands

We take the privacy of your data seriously, so we implement, as well as develop our own, best practices and strategies to secure it.


Price estimation

Select your current Help Desk platform and the future one
Number of records in your current Help Desk
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Let's get connected
Automated Migration price
During automated migration we transfer records , including relations between them.
Custom Migration price
Any modules, any requirements.
Just a moment...
Have any questions?

Hear from our happy buyers

Migrate the records all by yourself

See yourself that transferring from one help desk to another is easy even if you're not computer savvy.
Start an automated migration

Let a pro perform your HESK import

Our team would be more than happy to perform a personalized migration if you have specific requirements.
Get a price estimation
Book a Call
cancel
%s
— %s