Want to learn all the major insights of the migration process? Register for our free Freshdesk to Zendesk webinar to handle your upcoming data migration like a pro.

ngDesk to Helppier
migration service

Extremely easy , no special knowledge or coding required. A complete ngDesk to Helppier data migration software.

More details

The best ngDesk to Helppier tool made for you

There’s no need to create a script, nor do you need a programmer. Just perform your platform to platform migration in a couple of simple steps.
Save on your time and money
Skip the system analysis and code development processes. Just decide on what data you need to move and start the transition when comfortable.
Simple migration
No tech knowledge or skill needed. Just choose what data will go to the new platform and enjoy the magic happening.
Data completion
Move your help desk data in full to ensure that no ticket is missing essential customer service information.
Effortless process

You don’t have to bother about scripting or constantly watch each record transferred.

Just link both platforms, pick what you want to migrate and let the system do the rest for you.

From sender information to phone number connection, your entire database will keep their previous connections untouched.

You don’t have to worry that a part of the info will be missing and service quality will decrease. Everything will be waiting for you where you left it.

Security is priority

Information is everything which is why we created a method that will keep your data untouched.

Neither sophisticated electronic attacks nor physical disasters will affect your records anyhow.

Record mapping

Choose records that will be moved by using our built-in data viewer.

From contacts to tickets to knowledge base articles, you will be able to pick anything you might ever need.

Guided migration

If you are new to data migrations, there’s no need to be concerned. Helpful and insightful on-screen prompts will help you migrate your information accurately.

You don’t need to worry that you’ll be confused with terms and tech jargon.

Good service first

Except producing great customer service, we always aim to improve our customer service.

As a team, we want you to enjoy best possible service, which is why we are always making great strides to enhance the core experience.


Why you should use Help Desk Migration to switch from ngDesk to Helppier

Castle gates

Strong privacy of your data

The migration is done over a secure connection, and all your credentials will instantly be deleted after you complete the data migration.

Next

Automatic data migration wizard

With Help Desk Migration it certainly is easy to transfer your customer service to a new helpdesk without involving the IT department

Next

Wizard window
Mapping fields window

Upper-level data mapping

Our system allows mapping standard and custom fields , thus letting you ensure that the records end up in the right places in Helppier.

Next

Retained association between object and people

When migrating your records from ngDesk to Helppier we keep all relations between tickets and their respective contacts, attachments, etc., thus retaining the history info.

Next

Relations illustration

What you may migrate from ngDesk to Helppier

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
96% of users love our service

We’re recognized for best support,
usability, and high ROI
in cloud migration.

In what way does data migration from ngDesk to Helppier work

  • Get ready

    Sign up and go to our migration service.

  • Select and connect your ngDesk service desk with HDM.

  • Connect Helppier

    Grant access to your Helppier account.

  • Clarify your requirements

    Let us know what aspects of your migration you need to tweak

  • Have your preferences estimated

    We will analyze your case and send you with a price range and a scope of work.

  • Migrate from ngDesk to Helppier everything

    Move all your customer support information in a single push.

Your data is in good hands

We take the privacy of your data seriously, so we use, as well as develop our own, best practices and strategies to protect it.


Price estimation

Don't know how to estimate the cost of data migration?
Just check out this video for a detailed guide.

Select your current Help Desk platform and the future one
Number of records in your current Help Desk
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Let's get connected
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
What kind of customization do you need?
Please describe your needs as detailed as possible

Thanks for your request!

We'll get back to you as soon as we have the estimate ready.

Have any questions?

Hear from our happy customers

Migrate the records by yourself

See yourself that moving from one help desk to another is easy even if you're not computer savvy.
Start an automated migration

Let a pro run your Helppier import

Our team would be more than happy to run a customized migration in case you have specific demands.
Get a price estimation

Blog Articles You Might Find Useful

Rock Your Customer Service with Zendesk as Desk Alternative

O tempora! O mores! These words of Cicero are easily lying on the ever changing and ever growing requirements of customers to the service and…

What is a Support Ticket & How To Use One

There are so many terms when it comes to customer support software that often, even we get puzzled. We’ve already covered what help desk soft…

5 Steps to Realizing You Need to Migrate Your Help Desk

Help desk software has always been a valuable tool for any business aiming to maintain a high customer satisfaction rate. However, as the customer base…

Book a Call
cancel
%s
— %s