ngDesk to Awesome Support (WordPress)
migration service

Extremely easy , no special know how or programming required. A complete ngDesk to Awesome Support (WordPress) data migration instrument.

More details

The best ngDesk to Awesome Support (WordPress) tool made for you

There’s no need to write a code, nor do you need a developer. Just set up your platform to platform switch in a couple of easy steps.
Save on your time and money
Avoid complex data audit and script development processes. Simply pick what data you need to transfer and start the transition when comfortable.
Effortless transition process
No special expertise required. Just pick what data will go to the target solution and enjoy the wonders happening.
Data structure maintenance
Migrate your help desk records in full to make sure that no ticket has lost essential customer support details.
Effortless process

You don’t have to bother about scripting or continuously control each record transferred.

Just link both platforms, pick what you want to take to a new database and allow the Migration Wizard do the remainder.

Intact connections

From sender information to phone number connection, your entire database will keep their previous data structure intact.

You don’t have to worry that a part of the data will be lost and service quality will degrade. Everything will be waiting for you where you left it.

Security is priority

You data is key which is why we developed a method that will keep your information safe and sound.

Neither hackers will have access to your accounts nor physical disasters will impact your records anyhow.

Data mapping

Select information that will be migrated by using our pre-installed data viewer.

From contacts to tickets to help center solutions, you will be able to select just about everything you might ever need.

Guided migration

If you are new to data migrations, worry not. Useful and intuitive on-screen prompts will help you migrate your information accurately.

You don’t need to worry that you’ll be confused with a whole dictionary in tech jargon.

Great service first

Outside of producing great customer support services, we always aim to improve our customer service.

As a team, we want you to have the friendly and helpful service, which is why we are constantly making great strides to increase the core experience.


Why you should use Help Desk Migration to migrate data from ngDesk to Awesome Support (WordPress)

Castle gates

Strong security of your information

The migration is carried out over a protected connection, and all your credentials will automatically be removed after you complete the data migration.

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Automatic data migration wizard

With Help Desk Migration it certainly is simple to move your customer support to a new helpdesk without involving the IT department

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Wizard window
Mapping fields window

Upper-level data mapping

Our system allows mapping standard as well as custom fields , thus helping you to be sure that the data end up being in the right destinations in Awesome Support (WordPress).

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Maintained relation between object and people

When migrating your records from ngDesk to Awesome Support (WordPress) we preserve all connections between tickets and their corresponding contacts, attachments, etc., therefore retaining the history info.

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Relations illustration

What you may migrate from ngDesk to Awesome Support (WordPress)

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
96% of users love our service

We’re recognized for best support,
usability, and high ROI
in cloud migration.

In what way does data migration from ngDesk to Awesome Support (WordPress) work

  • Get ready

    Start off by creating Agent profiles and all needed custom fields in the new help desk. Now, begin migrating your data from ngDesk to Awesome Support (WordPress).

  • Connect ngDesk

    Complete the form with necessary credentials to make it possible for our data migration tool to fetch records from your current help desk.

  • Connect Awesome Support (WordPress)

    Repeat the same action to integrate our service with the new help desk and thereby make it possible to import the data.

  • Choose objects

    Select the records you want to migrate and set the ticket fields mapping, so the data could be transferred based upon your needs

  • Migrate limited amount of data

    Try our Free Demo Migration to see how the data migrate. You will be able to browse 20 tickets in the new help desk in a few minutes!

  • Migrate to Awesome Support (WordPress) everything

    When everything's tested, find a quiet time with the minimal load on the support department and begin migrating from ngDesk to Awesome Support (WordPress).

Your data is in good hands

We take the privacy of your data seriously, so we apply, as well as develop our own, best practices and approaches to secure it.


Price estimation

Don't know how to estimate the cost of data migration?
Just check out this video for a detailed guide.

Select your current platform and the future one
Number of records in your current platform
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Let's get connected
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
What kind of customization do you need?
Please describe your needs as detailed as possible

Thanks for your request!

We'll get back to you as soon as we have the estimate ready.

Have any questions?

Hear from our happy buyers

Migrate the records all by yourself

See for yourself that transferring from one help desk to another is simple even if you're not computer savvy.
Start an automated migration

Let a pro perform your Awesome Support (WordPress) import

Our team would be more than happy to perform a custom migration if you have specific requirements.
Get a price estimation

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