We are very excited to inform you that Help Desk Migration now supports export from UseResponse. Yes, you’ve heard us right. Migration Wizard offers another platform for transferring your information. It’s a brand new API integration, which allows you to export records from UseResponse to practically any help desk of your choice. So sit back while we tell you more about it.
What may you export from UseResponse?
- Tickets along with attachments
- Both public and private notes
- Custom fields and tags
- Inline Images
- Knowledge base articles and attachments
How do you set up a data migration process?
The process of data migration with Migration Wizard is very straightforward. No special skills or coding is required. Instructions and hints that are provided will support you from A to Z. However, if you find something unclear, our super-friendly support team is always there to help you.
Here’s how it goes.
Step 1. To get things going, sign up on our website. Except for a traditional ‘via email’ way, you can use social networks, which will make the registration only last a few seconds.
Step 2. Pick UseResponse as your source of data, provide a link to your organization account and API key.
Step 3. Pick a target platform of your choice.
Step 4. Select entities that you want to migrate. Keep in mind that you can only migrate tickets together with contacts and agents. Depending on your needs, you can either migrate help desk data or knowledge base or choose a combination of both.
Before you can continue, you need to complete ticket field mapping and agent matching. Click the "Map fields" and "Match items" buttons next to Tickets and Agents correspondingly. Save when done and move to the next step.
Step 5. See how it works. Demo migration will start automatically and migrate twenty random tickets. The demo process will last no more than 5 minutes. This step is completely free for you to try. Before proceeding with the full data migration, thoroughly check if your data migrated correctly.
If you’re satisfied with the results, move on to the next step.
Step 6. Proceed with all data migration. An important note to remember - when migration is in progress, leave things as they are. It is certainly not advisable to edit or delete any records on the target platform. What is recommended is to wait until the migration is complete and only then start working on your platform of choice.
Step 7. Just like you did with demo migration, check the outcome of the Full Data Migration. Go to your target platform and make sure you can find all the records in your help desk, including help center articles, if you migrated the knowledge base.
If you have trouble locating something, contact our support agents right away.
Step 8. Feel the satisfaction from the amazing results!
Let’s get your data moving
Still having doubts whether to transfer all your entities or choose an automatic tool manually? Well, the answer was pretty clear to hundreds of our clients, who value their time and money. Help Desk Migration allows you to leave the worries of writing code or dealing with never-ending piles of data behind. All you need to do is to choose the target platform and decide which records you want to migrate. Our tool will do the rest for you.
Export data from UseResponse right now!
Set up an automated, secure, and fast data migration.