96% of users recommend Help Desk Migration Service. Learn why in our brand new G2 Report.

NetResults Tracker to ((OTRS)) Community Edition
migration service

Extremely easy , no special knowledge or coding required. A complete NetResults Tracker to ((OTRS)) Community Edition data migration software.

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Trustworthy and Reliable
Your passwords along with records are safe with us and will be used for import only.
Fast and Easy
Help Desk Migration does not require any specific skills or knowledge to get started with the migration.
Complete & Precise
We've handled all key peculiarities of different helpdesks to let you accurately and efficiently migrate large amounts of data

Why you should use Help Desk Migration to switch from NetResults Tracker to ((OTRS)) Community Edition

Strong safety of your information

The migration is performed over a secure connection, and all your credentials will automatically be deleted after you complete the data migration.

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Automatic data migration wizard

With Help Desk Migration it certainly is easy to move your support service to a new helpdesk without involving the IT department

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Upper-level data mapping

Our system allows mapping standard as well as custom fields , thus letting you ensure that the records end up in the right places in ((OTRS)) Community Edition.

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Sustained relation between object and people

When migrating your records from NetResults Tracker to ((OTRS)) Community Edition we preserve all relations between tickets and their respective contacts, attachments, etc., thus retaining the history info.

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What you may migrate from NetResults Tracker to ((OTRS)) Community Edition

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
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96% of users recommend our service

High Performer, Best Support
and seven more badges
from G2 in 2020 Report

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In what way does data migration from NetResults Tracker to ((OTRS)) Community Edition work

  • Get ready

    Register and go to our migration tool.

  • Pick and connect your NetResults Tracker service desk with HDM.

  • Connect ((OTRS)) Community Edition

    Grant the right to access your ((OTRS)) Community Edition account.

  • Clarify your requirements

    Let us understand precisely what components of your migration you wish to adjust

  • Get your requirements estimated

    We shall research your case and send you with a total price and a scope of work.

  • Migrate from NetResults Tracker to ((OTRS)) Community Edition all data

    Transfer all your customer support records in a single push.

Your data is in good hands

We take the privacy of your data seriously, so we use, as well as develop our own, best practices and methods to protect it.


Price estimation

Select your current Help Desk platform and the future one
Number of records in your current Help Desk
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Let's get connected
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
What kind of customization do you need?
Please describe your needs as detailed as possible

Thanks for your request!

We'll get back to you as soon as we have the estimate ready.

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Have any questions?

Hear from our happy buyers

Migrate the records all by yourself

See on your own that transferring from one help desk to another is easy even if you're not computer savvy.
Start an automated migration

Let a pro run your ((OTRS)) Community Edition import

Our team would be more than happy to run a custom migration in case you have specific needs.
Get a price estimation
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