96% of users recommend Help Desk Migration Service. Learn why in our brand new G2 Report.

Neocase CS to Track-It!
migration service

Smooth , no special knowledge or coding required. A complete Neocase CS to Track-It! data migration software.

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Trustworthy and Reputable
Your passwords as well as records are safe with us and will be used for import only.
Fast and Easy
Help Desk Migration does not require any specific skills or knowledge to get started with the migration.
Complete & Precise
We've tackled all significant peculiarities of different helpdesks to help you accurately and efficiently migrate massive volumes of information

Reasons to use Help Desk Migration to switch from Neocase CS to Track-It!

Strong safety of your records

The migration is conducted over a secure connection, and all your credentials will immediately be removed after you complete the data migration.

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Intuitive data migration wizard

With Help Desk Migration it really is easy to migrate your customer support to a new helpdesk without involving the IT department

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Exceptional data mapping

Our service allows mapping standard and even custom fields , thus letting you ensure that the data end up in the right destinations in Track-It!.

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Sustained relation between object and people

When migrating your data from Neocase CS to Track-It! we maintain all relations between tickets and their corresponding contacts, attachments, etc., therefore retaining the history info.

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What you may migrate from Neocase CS to Track-It!

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
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96% of users recommend our service

High Performer, Best Support
and seven more badges
from G2 in 2020 Report

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How does data migration from Neocase CS to Track-It! work

  • Prepare

    Sign-up and go to our migration service.

  • Connect Neocase CS

    Opt and connect your Neocase CS support desk with HDM.

  • Connect Track-It!

    Grant the right to access your Track-It! account.

  • Clarify your business needs

    Let us understand precisely what aspects of your migration you need to fine-tune

  • Get your preferences estimated

    We'll research your case and get back to you with a cost and a scope of tasks.

  • Migrate from Neocase CS to Track-It! all data

    Move all your customer service information in a single push.

Your data is in good hands

We take the protection of your data seriously, so we use, as well as develop our own, best practices and strategies to secure it.

Price estimation

Select your current Help Desk platform and the future one
Number of records in your current Help Desk
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Let's get connected
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
What kind of customization do you need?
Please describe your needs as detailed as possible

Thanks for your request!

We'll get back to you as soon as we have the estimate ready.

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Have any questions?

Hear from our satisfied clients

Migrate the data automatically

See on your own that switching from one help desk to another is easy even if you're not computer savvy.
Start an automated migration

Let a specialist run your Track-It! import

Our staff would be more than happy to run a personalized migration if you have particular requirements.
Get a price estimation
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