96% of users recommend Help Desk Migration Service. Learn why in our brand new G2 Report.

Neocase CS to Spiceworks Cloud
migration service

Trouble-free , no special know how or coding required. A complete Neocase CS to Spiceworks Cloud data migration instrument.

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Risk-free and Safe
Your passwords along with data are safe with us and will be used for import only.
Effective and Understandable
Help Desk Migration does not require any specialized competencies or knowledge to get started with the migration.
Optimal & Accurate
We've considered all major peculiarities of different helpdesks to help you accurately and efficiently migrate large volumes of information

Why you should use Help Desk Migration to migrate data from Neocase CS to Spiceworks Cloud

Strong privacy of your data

The migration is conducted over a protected connection, and all your credentials will automatically be removed after you complete the data migration.

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Automatic data migration wizard

With Help Desk Migration it is simple to move your customer support to a new helpdesk without involving the IT department

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Excellent data mapping

Our system allows mapping standard and custom fields , thus letting you be sure that the records end up being in the right destinations in Spiceworks Cloud.

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Retained association between object and people

When migrating your records from Neocase CS to Spiceworks Cloud we keep all relations between tickets and their corresponding contacts, attachments, etc., thus retaining the history info.

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What you may migrate from Neocase CS to Spiceworks Cloud

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
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96% of users recommend our service

High Performer, Best Support
and seven more badges
from G2 in 2020 Report

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In what way does data migration from Neocase CS to Spiceworks Cloud work

  • Get ready

    Start by creating Agent profiles and all needed custom fields in your new help desk. Now, begin migrating your data from Neocase CS to Spiceworks Cloud.

  • Connect Neocase CS

    Fill in the form with required credentials to make it possible for our data migration tool to retrieve information from your current help desk.

  • Connect Spiceworks Cloud

    Repeat the same action to connect our service with the new help desk and thereby make it possible to import the data.

  • Select objects

    Select the information you want to migrate and set the ticket fields mapping, so the records could be migrated in line with your preferences

  • Migrate limited amount of data

    Try our Free Demo Migration to check how the information migrate. You will be able to browse 20 tickets in the new help desk in a few minutes!

  • Migrate to Spiceworks Cloud everything

    Once everything's tested out, determine a quiet time with the least load on the support department and begin migrating from Neocase CS to Spiceworks Cloud.

Your data is in good hands

We take the safety of your data seriously, so we apply, as well as develop our own, best practices and methods to secure it.


Price estimation

Select your current Help Desk platform and the future one
Number of records in your current Help Desk
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Let's get connected
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
What kind of customization do you need?
Please describe your needs as detailed as possible

Thanks for your request!

We'll get back to you as soon as we have the estimate ready.

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Have any questions?

Hear from our happy customers

Migrate the records by yourself

See yourself that moving from one help desk to another is easy even if you're not computer savvy.
Start an automated migration

Let an expert perform your Spiceworks Cloud import

Our team would be more than happy to perform a custom migration if you have particular requirements.
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