Neocase CS to Adobe Experience Manager
migration service

Trouble-free , no special skill set or coding required. A complete Neocase CS to Adobe Experience Manager data migration software.

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Secure and Safe
Your passwords along with data are safe with us and will be used for import only.
Quick and Understandable
Help Desk Migration does not require any special experience or knowledge to get started with the migration.
Full & Accurate
We've considered all major peculiarities of different helpdesks to help you accurately and efficiently migrate massive amounts of information

Why you should use Help Desk Migration to migrate data from Neocase CS to Adobe Experience Manager

Strong security of your data

The migration is carried out over a protected connection, and all your credentials will immediately be removed after you complete the data migration.

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Automatic data migration wizard

With Help Desk Migration it is simple to migrate your customer support to a new helpdesk without involving the IT department

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Excellent data mapping

Our system allows mapping standard and custom fields , thus letting you ensure that the data end up being in the right destinations in Adobe Experience Manager.

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Maintained association between object and people

When migrating your records from Neocase CS to Adobe Experience Manager we keep all relations between tickets and their corresponding contacts, attachments, etc., therefore retaining the history info.

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What you may migrate from Neocase CS to Adobe Experience Manager

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
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Help Desk Migration receives
High Performer Badge by
review site G2 Crowd


In what way does data migration from Neocase CS to Adobe Experience Manager work

  • Get ready

    Sign up and go to our migration tool.

  • Connect Neocase CS

    Choose and link your Neocase CS support desk with HDM.

  • Give the right to access your Adobe Experience Manager account.

  • Describe your business needs

    Let us know what parts of your migration you wish to fine-tune

  • Get your preferences estimated

    We'll investigate your case and get back to you with a price range and a scope of work.

  • Migrate from Neocase CS to Adobe Experience Manager all data

    Transfer all your customer support information in a single push.


Your data is in good hands

We take the safety of your data seriously, so we implement, as well as develop our own, best practices and methods to secure it.


Price estimation

Select your current Help Desk platform and the future one
Number of records in your current Help Desk
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Let's get connected
Automated Migration price
During automated migration we transfer records , including relations between them.
Custom Migration price
Any modules, any requirements.
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Have any questions?

Hear from our happy customers

Migrate the records by yourself

See for yourself that moving from one help desk to another is easy even if you're not computer savvy.
Start an automated migration

Let an expert perform your Adobe Experience Manager import

Our team would be more than happy to perform a personalized migration if you have particular needs.
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