NABD to OTRS
migration service

Extremely easy , no special knowledge or programming required. A complete NABD to OTRS data migration software.

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Secure and Reputable
Your passwords along with records are safe with us and will be used for import solely.
Quick and Easy
Help Desk Migration does not require any special skills or knowledge to begin the the migration.
Full & Precise
We've handled all significant peculiarities of various helpdesks to help you accurately and efficiently migrate large volumes of data

Why you should use Help Desk Migration to switch from NABD to OTRS

Strong security of your records

The migration is conducted over a secure connection, and all your credentials will automatically be removed after you complete the data migration.

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Automatic data migration wizard

With Help Desk Migration it certainly is easy to move your customer support to a new helpdesk without involving the IT department

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Upper-level data mapping

Our system allows mapping standard and even custom fields , thus helping you to ensure that the records end up in the right places in OTRS.

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When migrating your records from NABD to OTRS we maintain all connections between tickets and their corresponding contacts, attachments, etc., thus retaining the history info.

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What you may migrate from NABD to OTRS

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
high performer badge

Help Desk Migration receives
High Performer Badge by
review site G2 Crowd


In what way does data migration from NABD to OTRS work

  • Get ready

    Sign-up and go to our migration software.

  • Connect NABD

    Pick and connect your NABD service desk with HDM.

  • Grant the right to access your OTRS account.

  • Explain your requirements

    Let us know what aspects of your migration you want to fine-tune

  • Get your requirements estimated

    We'll investigate your case and send you with a cost and a scope of work.

  • Migrate from NABD to OTRS everything

    Migrate all your customer support records in a single push.


Your data is in good hands

We take the privacy of your data seriously, so we use, as well as develop our own, best practices and techniques to secure it.


Price estimation

Select your current Help Desk platform and the future one
Number of records in your current Help Desk
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Let's get connected
Automated Migration price
During automated migration we transfer records , including relations between them.
Custom Migration price
Any modules, any requirements.
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Have any questions?

Hear from our happy clients

Migrate the records automatically

See for yourself that switching from one help desk to another is simple even if you're not computer savvy.
Start an automated migration

Let a pro run your OTRS import

Our team would be more than happy to run a custom migration if you have special requirements.
Get a price estimation
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