MSM to USU Valuemation (ITSDM)
migration service

Smooth , no special expertise or coding required. A complete MSM to USU Valuemation (ITSDM) data migration tool.

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Risk-free and Safe
Your passwords as well as records are safe with us and will be used for import only.
Effective and Easy
Help Desk Migration does not require any specialized expertise or knowledge to get started with the migration.
Optimal & Precise
We've tackled all major peculiarities of different helpdesks to help you accurately and efficiently migrate massive volumes of data

Reasons to use Help Desk Migration to switch from MSM to USU Valuemation (ITSDM)

Strong privacy of your data

The migration is conducted over a secure connection, and all your credentials will automatically be removed after you complete the data migration.

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Intuitive data migration wizard

With Help Desk Migration it really is easy to move your customer support to a new helpdesk without involving the IT department

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Exceptional data mapping

Our service allows mapping standard and custom fields , thus letting you make sure that the data end up being in the right places in USU Valuemation (ITSDM).

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Retained association between object and people

When migrating your data from MSM to USU Valuemation (ITSDM) we keep all relations between tickets and their corresponding contacts, attachments, etc., therefore retaining the history info.

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What you may migrate from MSM to USU Valuemation (ITSDM)

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
high performer badge

Help Desk Migration receives
High Performer Badge by
review site G2 Crowd

How does data migration from MSM to USU Valuemation (ITSDM) work

  • Prepare

    Sign up and go to our migration tool.

  • Connect MSM

    Choose and link your MSM service desk with HDM.

  • Give access to your USU Valuemation (ITSDM) account.

  • Express your needs

    Let us know what parts of your migration you want to adjust

  • Get your requirements estimated

    We will research your case and get back to you with a cost and a scope of work.

  • Migrate from MSM to USU Valuemation (ITSDM) all data

    Move all your customer service records in a single push.

Your data is in good hands

We take the protection of your data seriously, so we utilize, as well as develop our own, best practices and methods to secure it.

Price estimation

Select your current Help Desk platform and the future one
Number of records in your current Help Desk
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Let's get connected
Automated Migration price
During automated migration we transfer records , including relations between them.
Custom Migration price
Any modules, any requirements.
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Have any questions?

Hear from our satisfied customers

Migrate the data by yourself

See yourself that moving from one help desk to another is easy even if you're not computer savvy.
Start an automated migration

Let a specialist run your USU Valuemation (ITSDM) import

Our staff would be more than happy to run a custom migration if you have specific requirements.
Get a price estimation
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