MSM to SupportBee
migration service

Trouble-free , no special know how or programming required. A complete MSM to SupportBee data migration tool.

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Trustworthy and Safe
Your passwords along with data are safe with us and will be used for import solely.
Fast and Understandable
Help Desk Migration does not require any specific competencies or knowledge to begin the the migration.
Complete & Accurate
We've considered all major peculiarities of various helpdesks to let you accurately and efficiently migrate massive amounts of information

Why you should use Help Desk Migration to migrate data from MSM to SupportBee

Strong safety of your data

The migration is conducted over a protected connection, and all your credentials will automatically be deleted after you complete the data migration.

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Automatic data migration wizard

With Help Desk Migration it is simple to move your customer service to a new helpdesk without involving the IT department

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Excellent data mapping

Our system allows mapping standard and custom fields , thus helping you to make sure that the data end up in the right destinations in SupportBee.

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Sustained relation between object and people

When migrating your records from MSM to SupportBee we keep all connections between tickets and their respective contacts, attachments, etc., therefore retaining the history info.

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What you may migrate from MSM to SupportBee

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
high performer badge

Help Desk Migration receives
High Performer Badge by
review site G2 Crowd


In what way does data migration from MSM to SupportBee work

  • Get ready

    Start by creating Agent profiles and all necessary custom fields in the new help desk. Now, begin the process of migrating your data from MSM to SupportBee.

  • Connect MSM

    Fill in the form with requested credentials to permit our data migration tool to retrieve records from your current help desk.

  • Repeat the same action to connect our service with the new help desk and thus make it possible to import the data.

  • Choose objects

    Choose the data you want to migrate and set the ticket fields mapping, so the records could be migrated according to your preferences

  • Migrate small amount of data

    Try our Free Demo Migration to see how the records migrate. You will be able to browse 20 tickets in the new help desk in a few minutes!

  • Migrate to SupportBee everything

    Once everything's validated, find a quiet time with the minimal load on the support department and begin migrating from MSM to SupportBee.


Your data is in good hands

We take the safety of your data seriously, so we apply, as well as develop our own, best practices and approaches to protect it.


Price estimation

Select your current Help Desk platform and the future one
Number of records in your current Help Desk
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Let's get connected
Automated Migration price
During automated migration we transfer records , including relations between them.
Custom Migration price
Any modules, any requirements.
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Have any questions?

Hear from our happy customers

Migrate the records by yourself

See on your own that moving from one help desk to another is simple even if you're not computer savvy.
Start an automated migration

Let an expert perform your SupportBee import

Our team would be more than happy to perform a custom migration in case you have special needs.
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