With the introduction of Zendesk API as a means of transferring, enhancing, and modifying your help desk experience, the way we use the tool has changed radically. But not all is simple as it sounds. With tools getting more complicated and requests ampler, for many, API seems like a solid solution but in reality, that is not always the case. API as a mean of moving things is superb, in the right hands.
If you lack technical knowledge or don’t have the time to learn all the ropes, the story is completely different. Yes, today we will be covering how you can move your data from Zendesk to Freshdesk using the API. We will be talking about all the challenges, as well as how you can mitigate them. Thus, without any further delay, let us dive directly into the topic.
The Trouble With API
Having a reliable and easy data transfer method is critical, and unfortunately, API just isn’t one of them. You see, over the years, the system became so convoluted and so heavily cluttered with dependencies, that it is slowly becoming a niche method than a mainstream one. But don’t get us wrong, it is still the preferred way to move all your data to a new system for many, it’s just not all of us understand programming.
Time To Learn
It's not just understanding how to read and write the code, you have to take your time to learn all the little details. We understand that systems such as the Zendesk API are well-documented and publically available, the problem is that they are super extensive and it will take quite some time for a developer to learn everything.
But this far from over it. If you decided to use the Zendesk ticket API, you have to care about the authentification factors, creating a reproducible migration process, and the dreaded API errors.
Reproducible Migration Process
One of the most overlooked things in API transfers is that it is not a single-phase process. You just can’t compare it to an RW process (read and write) as API calls don’t work like that. What you have to do is load a single portion of data so that the resulting object would be available for the next phase of migration. In other words, you have to tell the system what are the steps and what goes first. For instance, if you loaded a solution to your knowledge base, the URL was returned to the response header. Here you have to extract that URL and use it to answer questions. You can’t just map everything to a target dataset, you need a workflow.
One of the key things that all API systems share is authentication. Today, we have a wide range of mechanisms that achieve this functionality. From generating a specific token to HTTP Basic to OAuth2, there’s a lot to choose from. But here’s the catch, they don’t work together as each of them has a slightly different interpreter mechanism. Take for instance the now almost absolute, token-based authentification. How does the token move? Does it go to the header or does it stay in the query string? Who knows? I tell you who, it’s you who should verify this info. This takes more time than it should and the worst part of it, if you are tied to standard tokens (no OAuth2, no HTTP Basic, nothing) you will have to do this manually.
We can’t just skip API errors, they are way too common and are super hard to deal with without changing everything. Whether they occurred as a result of a network timeout, server errors, or poorly formatted requests, they will take time to deal with. You have to make sure that all things are operating buttery smooth on your end, as well as you need to make sure that you aren’t abusing Zendesks API. This is a hectic process that will only get bigger the more data you have to move.
A Much Better Way
Why not use our paid solution. On paper, it is a pre-configured API that will move all your stuff for you in just a few clicks.
How It Works
The process is quite simple. All you have to do is send us your credentials (we use OAuth2 and without credentials, it is impossible to move your stuff), specify what kind of data you would like to move. Once we have the information, we will run a small demo migration to verify that everything is okay and that every bit of information can be moved. Once we confirm that the process is doable you can start the full migration process. In just one day you will be using Freshdesk (or frankly, any other help desk of your choice) with your data in it.
Benefits of Our Solution
One of the key things our tool brings to the table is the fact that it completely eliminates the need to tamper with APIs, developer documentation, etc. You just select from where you want to move and the rest is history. This is not only time-effective but cost- as well. You don’t need to hire an expensive development service nor do you have to wait days on-end for the team to learn all the nitty-gritty details. Another benefit of our solution is that it can move all elements of your help desk. Whether its tickets, agent data or knowledge base entities, using our tool you can move all this in just one go. No need to do things over and over as everything can be passed in one session.
While you can combat all the troubles that come with the API method and emerge victoriously, it is still not the best way to move your stuff from Zendesk to Freshdesk. Sure, if you have a tech team on board that is ready when you are, then, by all means, more power to you. But if you are a smaller company that does not have time (or funds) to deal with this, we suggest that you use our tool. It will get the job done and it will surely save you a lot of time in the process. But that is all for now! If you have any questions or maybe want to try out a demo migration, be sure to leave us a message.
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