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Microsoft Dynamics to uCare Help Desk
migration service

Smooth , no special know how or coding required. A complete Microsoft Dynamics to uCare Help Desk data migration tool.

More details

Your best tool for Microsoft Dynamics to uCare Help Desk data migration

No need to write a code, nor do you need a programmer. Just perform your platform to platform migration in a couple of easy steps.
Save on resources
Avoid the platform analysis and tool development processes. Just pick customer info you need to move and start the transition right away.
Effortless transition process
No special expertise needed. Just select what data will go to the new solution and observe the magic happening.
Record structure maintenance
Migrate your help desk data in full to ensure that no ticket is missing essential customer support details.
Automated migration

Afraid that you’ll need special skills to move your customer service data? Worry not as we made sure that our tool accessible as it can possibly be.

Attach the help desks, choose records, click ok, and the migration is ready!

From sender information to phone number connection, your entire database will keep their initial connections intact.

You don’t have to worry that some info will be missing and service quality will decrease. Everything will arrive how you left it.

Security is priority

You data is everything which is why we developed a method that will keep your data untouched.

Neither sophisticated electronic attacks nor physical disasters will affect your data anyhow.

You control the process

Take complete control of your customer data with our internal data mapper. Select what goes where, set priorities, and even discard the stuff you don’t like, all within Migration Wizard.

Efficient out-of-the-box solution

In just a couple of clicks you will be able to pick what goes where, when it goes, and how.

Our developers took customer experience as a priority and ensured that it will be possible to use the system to its fullest.

Customer service first

Except producing great customer support services, we always strive to develop our customer service.

As a company, we want you to enjoy best possible service, which is why we are continuously putting so much effort to improve the core experience.


Reasons to use Help Desk Migration to migrate data from Microsoft Dynamics to uCare Help Desk

Castle gates

Strong security of your data

The migration is done over a protected connection, and all your credentials will instantly be deleted after you complete the data migration.

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Intuitive data migration wizard

With Help Desk Migration it really is simple to transfer your customer service to a new helpdesk without involving the IT department

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Wizard window
Mapping fields window

Exceptional data mapping

Our service allows mapping standard and custom fields , thus letting you make sure that the records end up being in the right destinations in uCare Help Desk.

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Maintained connection between object and people

When migrating your data from Microsoft Dynamics to uCare Help Desk we keep all relations between tickets and their respective contacts, attachments, etc., thus retaining the history info.

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Relations illustration

What you may migrate from Microsoft Dynamics to uCare Help Desk

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
96% of users love our service

We’re recognized for best support,
usability, and high ROI
in cloud migration.

How does data migration from Microsoft Dynamics to uCare Help Desk work

  • Prepare

    Sign up and go to our migration tool.

  • Pick and link your Microsoft Dynamics support desk with HDM.

  • Connect uCare Help Desk

    Grant the right to access your uCare Help Desk account.

  • Outline your business needs

    Let us understand precisely what aspects of your migration you need to modify

  • Have your requirements estimated

    We will analyze your case and send you with a price and a scope of tasks.

  • Migrate from Microsoft Dynamics to uCare Help Desk everything

    Move all your customer support records in a single push.

Your data is in good hands

We take the protection of your data seriously, so we apply, as well as develop our own, best practices and methods to protect it.


Price estimation

Don't know how to estimate the cost of data migration?
Just check out this video for a detailed guide.

Select your current Help Desk platform and the future one
Number of records in your current Help Desk
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Let's get connected
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
What kind of customization do you need?
Please describe your needs as detailed as possible

Thanks for your request!

We'll get back to you as soon as we have the estimate ready.

Have any questions?

Hear from our satisfied customers

Migrate the data by yourself

See for yourself that moving from one help desk to another is easy even if you're not computer savvy.
Start an automated migration

Let a specialist perform your uCare Help Desk import

Our staff would be more than happy to perform a customized migration in case you have specific requirements.
Get a price estimation

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