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Microsoft Dynamics to Twilio Flex
migration service

Trouble-free , no special know how or programming required. A complete Microsoft Dynamics to Twilio Flex data migration instrument.

More details

The best Microsoft Dynamics to Twilio Flex tool made for you

There’s no need to write a code, nor do you need a programmer. Just perform your platform to platform switch in a couple of simple steps.
Save on your time and money
Avoid complex data audit and script development processes. Simply choose the records you need to transfer and set off with the transition right away.
Effortless transition process
No special expertise required. Just pick what data will go to the target system and see the wonders happening.
Data structure maintenance
Migrate your help desk records in full to ensure that no ticket is missing critical customer service details.
Automated tool

Scared that you’ll have to use special skills to migrate your info? Worry not as we made sure that our tool interface simple to use as possible.

Connect the help desks, choose data, click ok, and you’re done!

Data maintenance

Your customer data comes unite and we mean it.

Each email, every ticket, and every little bit of info will reach the target filled with its attachments, contact connections, and interaction archive.

Robust protection

Your customer data is behind thick walls. Not even all our employees have see your credentials or other information.

You may rest assured that with HDM no hacker attacks will take place.

You control the process

Manage your information with our in-app data mapping solution. Select what goes where, set priorities, and even ditch the stuff you don’t like, all within Migration Wizard.

Efficient out-of-the-box solution

In only a couple of buttons to press it is possible to choose what goes where, when it starts, and how.

Our software considered customer experience as an essential factor and made sure that you will be able to to take the full advantage of the tool easily.

Customer service as priority

As a data import service supplier, we work to deliver the best possible migration tool. Nevertheless, our priority is customer support quality.

Proven by our many five-star user reviews on G2, we want you to have the enjoyable experience.


Why you should use Help Desk Migration to migrate data from Microsoft Dynamics to Twilio Flex

Castle gates

Strong security of your information

The migration is conducted over a protected connection, and all your credentials will instantly be deleted after you complete the data migration.

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Automatic data migration wizard

With Help Desk Migration it is simple to transfer your customer service to a new helpdesk without involving the IT department

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Wizard window
Mapping fields window

Excellent data mapping

Our system allows mapping standard as well as custom fields , thus helping you to be sure that the data end up in the right destinations in Twilio Flex.

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Maintained association between object and people

When migrating your records from Microsoft Dynamics to Twilio Flex we preserve all connections between tickets and their respective contacts, attachments, etc., therefore retaining the history info.

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Relations illustration

What you may migrate from Microsoft Dynamics to Twilio Flex

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
96% of users love our service

We’re recognized for best support,
usability, and high ROI
in cloud migration.

In what way does data migration from Microsoft Dynamics to Twilio Flex work

  • Get ready

    Register and go to our migration wizard.

  • Opt and connect your Microsoft Dynamics support desk with HDM.

  • Connect Twilio Flex

    Give the right to access your Twilio Flex account.

  • Detail your requirements

    Let us know exactly what elements of your migration you wish to tweak

  • Get your requirements estimated

    We shall analyze your case and send you with a total price and a scope of work.

  • Migrate from Microsoft Dynamics to Twilio Flex everything

    Transfer all your customer support records in a single push.

Your data is in good hands

We take the safety of your data seriously, so we apply, as well as develop our own, best practices and approaches to protect it.


Price estimation

Don't know how to estimate the cost of data migration?
Just check out this video for a detailed guide.

Select your current Help Desk platform and the future one
Number of records in your current Help Desk
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Let's get connected
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
What kind of customization do you need?
Please describe your needs as detailed as possible

Thanks for your request!

We'll get back to you as soon as we have the estimate ready.

Have any questions?

Hear from our happy buyers

Migrate the records all by yourself

See for yourself that transferring from one help desk to another is simple even if you're not computer savvy.
Start an automated migration

Let an expert perform your Twilio Flex import

Our team would be more than happy to perform a customized migration in case you have special needs.
Get a price estimation

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