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Microsoft Dynamics to Track-It!
migration service

Smooth , no special know how or programming required. A complete Microsoft Dynamics to Track-It! data migration instrument.

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Your best tool for Microsoft Dynamics to Track-It! data migration

No need to write a code, nor do you need a programmer. Just perform your platform to platform switch in a couple of easy steps.
Save on resources
Avoid complex data audit and script development processes. Simply decide on what data you need to transfer and set off with the transition immediately.
Simple transition process
No tech expertise required. Just pick what data will go to the target platform and enjoy the wonders happening.
Record structure maintenance
Move your help desk records in full to ensure that no ticket is missing vital customer support details.
Automated migration

Scared that you’ll have to use special skills to migrate your customer service data? Worry not as we ensured that our tool interface is as easy to use as possible.

Link the help desks, pick records, click ok, and the migration is ready!

Data maintenance

Your customer info comes unite , you can take our word.

Each email, every ticket, and every little bit of info will reach the target complete with its attachments, contact connections, and interaction archive.

Robust protection

Your customer data is behind impenetrable walls. Not even all our team members can see your passwords or other information.

You can rest assured that with HDM no hacker attacks will take place.

Data mapping

Choose information that will be migrated by using our pre-installed data viewer.

From contacts to tickets to help center solutions, it will be possible to pick anything you might actually need.

Efficient out-of-the-box solution

In only a couple of buttons to press it will be possible to select the data arrangement, when it starts, and in what order.

Our software considered customer experience as an essential factor and ensured that it will be possible to use the system to its fullest.

Customer priority

As a data import service supplier, we work to propose the most effective migration tool. However, our prime concern is customer support quality.

As evident by our many five-star user reviews on G2, we want you to have the enjoyable experience.


Reasons to use Help Desk Migration to migrate data from Microsoft Dynamics to Track-It!

Castle gates

Strong privacy of your information

The migration is completed by the machine over a protected connection, and all your credentials will instantly be deleted after you complete the data migration.

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Intuitive data migration wizard

With Help Desk Migration it really is simple to transfer your support service to a new helpdesk without involving the IT department

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Wizard window
Mapping fields window

Exceptional data mapping

Our service allows mapping standard as well as custom fields , thus helping you to be sure that the data end up being in the right destinations in Track-It!.

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Retained association between object and people

When migrating your data from Microsoft Dynamics to Track-It! we preserve all connections between tickets and their respective contacts, attachments, etc., therefore retaining the history info.

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Relations illustration

What you may migrate from Microsoft Dynamics to Track-It!

Help Desk Objects
  • Tickets

    with replies, notes and attachments

  • Contact
  • Companies
  • Agents
  • Agents Groups
Knowledge Base Objects
  • Articles

    with images and attachments

  • Categories
  • Folders
96% of users love our service

We’re recognized for best support,
usability, and high ROI
in cloud migration.

How does data migration from Microsoft Dynamics to Track-It! work

  • Prepare

    Start off by setting up Agent profiles and all needed custom fields in the new help desk. Now, get started on migrating your data from Microsoft Dynamics to Track-It!.

  • Connect Microsoft Dynamics

    Complete the form with requested credentials to allow our data migration tool to retrieve records from your current help desk.

  • Do the same action to integrate our service with the new help desk and thereby make it possible to import the information.

  • Select objects

    Select the records you want to migrate and set the ticket fields mapping, so the data could be transferred according to your preferences

  • Migrate small amount of data

    Try our Free Demo Migration to check how the information migrate. You will be able to browse 20 tickets in your new help desk in a few minutes!

  • Migrate to Track-It! everything

    Once everything's validated, find a quiet time with the minimal load on the support department and start migrating from Microsoft Dynamics to Track-It!.

Your data is in good hands

We take the protection of your data seriously, so we apply, as well as develop our own, best practices and approaches to protect it.


Price estimation

Don't know how to estimate the cost of data migration?
Just check out this video for a detailed guide.

Select your current Help Desk platform and the future one
Number of records in your current Help Desk
Help Desk Record — every single Agent, Group, Contact, Company and Ticket. If you have 10 Agents, 10 Contacts and 40 Tickets, then you have 60 help desk records.
Knowledge Base Record — every single Article, Category and Folder. If you have 5 Articles, 6 Categories and 4 Folders, then you have 15 knowledge base records.
Let's get connected
Select how you want to proceed
Option #1: fully automated process
Automated data migration
According to the platforms you've selected, you can migrate:
Option #2: Tailored to meet your needs
Customized data migration
Fulfill any specific requirements you have: filter data, migrate tickets the way you need, reassign agents and more.
What kind of customization do you need?
Please describe your needs as detailed as possible

Thanks for your request!

We'll get back to you as soon as we have the estimate ready.

Have any questions?

Hear from our satisfied buyers

Migrate the data all by yourself

See yourself that transferring from one help desk to another is simple even if you're not computer savvy.
Start an automated migration

Let a specialist perform your Track-It! import

Our staff would be more than happy to perform a customized migration in case you have particular demands.
Get a price estimation

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